At a Glance
- Tasks: Create stunning showroom displays and provide expert design advice to customers.
- Company: Neptune, a brand dedicated to beautiful, quality home furnishings.
- Benefits: Competitive salary, generous holiday, gym membership, and discounts.
- Other info: Inclusive workplace that values diversity and personal growth.
- Why this job: Join a creative team and help customers design their dream homes.
- Qualifications: Experience in visual merchandising or design, with a passion for interiors.
The predicted salary is between 30000 - 40000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we are here to help our customers create their dream homes - and it all begins with exceptional service. We are delighted to be opening Neptune Newcastle very soon, and are looking for a warm and personable Visual Merchandising Specialist and Design Advisor on a permanent basis working 40 hours per week over 5 days covering Monday to Sunday.
You will be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you will be doing:
- Create beautiful, inspiring showroom displays that reflect Neptune's design philosophy and celebrate craftsmanship, materials, and thoughtful living.
- Offer friendly, expert advice on styling, gifting, furniture, and whole-home design to help customers feel confident and at home.
- Use creative visual storytelling and consultative guidance to showcase products and encourage discovery.
- Maintain an impeccably presented showroom that feels calm, inviting, and reflective of Neptune's brand.
- Help implement product launches, display changes, and local marketing initiatives with flair and attention to detail.
- Support stock management, daily operations, and customer care to ensure a seamless experience for all.
A little about you:
We are looking for someone with proven experience in visual merchandising or a design-led retail environment, who has a natural eye for interiors, styling, colour, and space planning. You will be passionate about creating beautiful, immersive showroom experiences and confident in guiding customers with a consultative, customer-first approach. Commercially aware, you understand how visual merchandising supports sales, and you are comfortable using tools like Microsoft Excel and Outlook. Above all, you are approachable, warm, and collaborative, thriving as part of a supportive team while bringing energy, adaptability, and a love of design to everything you do.
What Benefits we can offer you:
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story:
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark look is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Visual Merchandising and Design Advisor employer: Neptune Ltd
At Neptune, we pride ourselves on being an exceptional employer that fosters a warm and inclusive work culture, perfect for those passionate about design and customer service. Our new Newcastle location offers a vibrant environment where creativity thrives, alongside generous benefits such as a competitive salary, additional holiday schemes, and opportunities for personal growth through training workshops. Join us to be part of a supportive team that values collaboration and celebrates craftsmanship in every aspect of our work.
StudySmarter Expert Advice🤫
We think this is how you could land Visual Merchandising and Design Advisor
✨Tip Number 1
Get to know Neptune's design philosophy inside out! Familiarise yourself with their products and values so you can speak confidently about how you can bring their vision to life in the showroom.
✨Tip Number 2
Show off your creativity! Prepare a mini portfolio of your past visual merchandising work or design projects. This will help us see your unique style and how you can contribute to making Neptune's spaces feel inviting and inspiring.
✨Tip Number 3
Practice your customer service skills! Think of ways to make customers feel welcome and valued. Role-play scenarios where you guide them through styling and design choices, showcasing your warm and personable approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Neptune team and ready to dive into creating beautiful spaces with us.
We think you need these skills to ace Visual Merchandising and Design Advisor
Some tips for your application 🫡
Show Your Passion for Design:When you're writing your application, let your love for interiors and design shine through! Share specific examples of how you've created beautiful spaces or helped customers feel at home. We want to see that spark!
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience in visual merchandising and customer service, and show us how you embody Neptune's values. This will help us see you as a perfect fit!
Be Personable and Warm:Since we're all about exceptional service, make your application friendly and approachable. Use a conversational tone and let your personality come through. We want to know the real you, not just your qualifications!
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join the Neptune family!
How to prepare for a job interview at Neptune Ltd
✨Know Neptune's Design Philosophy
Before your interview, dive deep into Neptune's design philosophy. Familiarise yourself with their aesthetic and values, as this will help you articulate how your vision aligns with theirs. Be ready to discuss how you can bring their philosophy to life in the showroom.
✨Showcase Your Visual Merchandising Skills
Prepare a portfolio or examples of your previous visual merchandising work. Highlight projects where you've created inviting displays or improved customer engagement. This will demonstrate your keen eye for interiors and your ability to create immersive experiences.
✨Practice Your Customer Service Approach
Since exceptional customer service is key at Neptune, think of scenarios where you've gone above and beyond for customers. Be ready to share these stories during the interview, showcasing your warm and personable nature while emphasising your consultative approach.
✨Be Ready for Creative Problem-Solving
Expect questions that assess your creativity and adaptability. Think of challenges you've faced in previous roles and how you overcame them, especially in a retail or design context. This will show your potential employer that you can handle the dynamic environment at Neptune.
