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- Tasks: Manage and optimise our ecommerce site for a seamless customer experience.
- Company: Join Neptune, a design-focused company with a passion for quality.
- Benefits: Generous holiday allowance, life assurance, discounts, and training workshops.
- Other info: Be part of a growing, inclusive team that values your voice.
- Why this job: Shape the online shopping experience and work with beautiful products.
- Qualifications: Experience in ecommerce, strong analytical skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
At Neptune, we believe that thoughtful design and considered details make all the difference and that philosophy extends to our digital experience as much as it does to our furniture and homes. We are looking for an Ecommerce Executive to help shape and refine our online store, ensuring every customer journey feels as seamless and inspiring as stepping into one of our spaces.
The Role
Supporting the day-to-day management and optimisation of our ecommerce site, you will play a key role in delivering a best-in-class online experience that drives performance while staying true to our brand. You will take ownership of selected product categories, ensuring they are carefully merchandised, fully optimised and presented with accurate, compelling content. From supporting product launches to building promotions and maintaining key areas of the site, you will ensure everything is delivered thoughtfully and on time.
What You Will Be Doing
- Managing and optimising assigned product categories, with a focus on merchandising, imagery and product data
- Supporting onsite launches, coordinating timelines and ensuring smooth execution
- Building promotional activity and updating key site areas in line with the marketing calendar
- Monitoring website performance using analytics tools, identifying opportunities to improve revenue, conversion and customer engagement
- Using merchandising and recommendation tools to enhance product discovery and increase basket value
- Managing day-to-day website operations, resolving issues and maintaining a smooth customer experience
- Keeping product content and imagery accurate and up to date
- Continuously refining customer journeys with a focus on intent and ease
About You
You will bring a considered, detail-focused approach, alongside a genuine interest in ecommerce and customer experience. With previous experience in an ecommerce role, you will have a strong understanding of online trading and website performance, ideally with some familiarity with Shopify. Comfortable using analytics tools such as Google Analytics, Adobe Analytics or Microsoft Clarity, you will be confident interpreting data and turning insights into action. Highly organised and deadline-driven, you will be able to manage multiple priorities without losing sight of the details, while maintaining a strong grasp of ecommerce content and product information systems. A collaborative team player with excellent interpersonal skills, you will also bring curiosity, a desire to learn and grow, and a customer-first mindset in everything you do.
Why Neptune?
Joining Neptune means joining a community of thoughtful, skilled, design-loving people. You will work with beautiful products, be part of meaningful projects, and help customers create homes that feel truly personal. And you will do it with the support of a brand built on craftsmanship, honesty and timeless style. In return we offer competitive salaries and a great range of benefits.
What Benefits we can offer you
- Generous Holiday Allowance
- Life Assurance
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous new item and outlet discounts
- Competitive salary
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for our kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Ecommerce Executive in Swindon employer: Neptune Ltd
Contact Detail:
Neptune Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Executive in Swindon
✨Tip Number 1
Get to know Neptune's brand inside out! Familiarise yourself with their products and values, so you can speak confidently about how your skills align with their mission during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Show off your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. Bring examples of how you’ve optimised ecommerce performance to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Neptune family.
We think you need these skills to ace Ecommerce Executive in Swindon
Some tips for your application 🫡
Show Your Passion for Ecommerce: When you're writing your application, let your enthusiasm for ecommerce shine through! Share any personal experiences or projects that highlight your interest in online shopping and customer journeys. We love seeing candidates who are genuinely excited about the role.
Tailor Your Content: Make sure to customise your application to reflect the specifics of the Ecommerce Executive role. Highlight your experience with product categories, merchandising, and analytics tools like Google Analytics. This shows us you understand what we're looking for and how you can contribute.
Be Detail-Oriented: Since we value a detail-focused approach, ensure your application is free from typos and errors. Pay attention to formatting and clarity. A polished application reflects your ability to manage the details that matter in ecommerce!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Neptune and our values!
How to prepare for a job interview at Neptune Ltd
✨Know Your Ecommerce Stuff
Make sure you brush up on your ecommerce knowledge, especially around online trading and website performance. Familiarise yourself with tools like Shopify and analytics platforms such as Google Analytics or Adobe Analytics. Being able to discuss how these tools can enhance customer journeys will show you're ready to hit the ground running.
✨Showcase Your Attention to Detail
Since Neptune values thoughtful design and detail, be prepared to demonstrate your meticulous approach. Bring examples of how you've optimised product categories or improved customer experiences in previous roles. This will highlight your fit for the role and your understanding of what makes a seamless online shopping experience.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a product launch or resolving website issues. Think through your past experiences and be ready to share how you tackled challenges while keeping the customer experience at the forefront. This will showcase your problem-solving skills and customer-first mindset.
✨Emphasise Collaboration and Communication
As a collaborative team player, it's crucial to convey your interpersonal skills. Be ready to discuss how you've worked with cross-functional teams in the past, whether it’s coordinating with marketing for promotions or liaising with tech teams for website updates. Highlighting your ability to communicate effectively will resonate well with Neptune's team-oriented culture.