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- Tasks: Transform data into decisions and drive measurable growth in marketing.
- Company: Join Neptune, a design-led company with a commitment to quality and craftsmanship.
- Benefits: Generous holiday allowance, life assurance, discounts, and training workshops.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be at the heart of marketing, shaping strategies that engage customers and boost performance.
- Qualifications: Strong SQL skills, experience with Python/R, and a knack for analysing marketing performance.
The predicted salary is between 35000 - 45000 £ per year.
At Neptune, growth doesn't happen by accident. It's considered and engineered. We're looking for a commercially minded Marketing Analyst / CRM Analyst to help us do exactly that - turn data into decisions, and decisions into measurable growth. This isn't a reporting role. You won't be buried in dashboards. Instead, you'll work at the heart of our marketing team - identifying opportunities, designing experiments, and helping us understand what really drives customer behaviour across both eCommerce and physical stores. If you're someone who likes asking 'what if?' and proving it with data, you'll fit right in.
What you'll be doing:
- Partner with marketing channel leads (paid search, paid social, CRM) to identify and unlock performance improvement opportunities.
- Analyse campaign performance across the funnel to understand drivers of acquisition, conversion, and customer value.
- Deliver clear, actionable insights that improve marketing efficiency and drive customer growth.
- Design and evaluate experiments (including incrementality tests) to measure and optimise marketing impact.
- Build and refine customer segmentation and audience strategies to improve targeting and engagement.
- Analyse customer lifecycle behaviour to identify opportunities to increase retention, frequency, and lifetime value.
- Use SQL and Python/R to interrogate data, investigate anomalies, and develop models that support optimisation and decision-making.
About you:
You'll bring strong SQL skills, with experience using Python or R to analyse large datasets, and familiarity with modern cloud platforms (GCP, Snowflake or Databricks). You will also have a solid grounding in experimentation and measurement, including statistical testing, incrementality, and attribution modelling (ideally including exposure to marketing mix modelling), with the ability to translate analysis into clear, actionable insight. Bringing experience analysing marketing performance across paid media and CRM, ideally within retail or eCommerce, you will also have an understanding of lifecycle metrics like retention, frequency, and lifetime value. We are looking for someone who is curious with a commercially minded approach - comfortable working cross-functionally, influencing decisions with data, and balancing attention to detail with the bigger picture. You'll play a key role in shaping how we grow - helping us invest smarter, engage customers better, and build sustainable, long-term performance.
This role is based at our stunning Support Office in Swindon, Wiltshire, full-time, 40 hours per week (Monday-Friday) with some hybrid working.
Benefits we can offer you:
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Purchased Annual Leave Scheme
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous new item and outlet discounts
- Discounted gym membership
- Competitive salary
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Day off if you become a Grandparent
- Two paid volunteer days a year
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.
Our Story:
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for their commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
CRM Analyst in Swindon employer: Neptune Ltd
Contact Detail:
Neptune Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Analyst in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Neptune. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! If you've got experience with SQL or Python, bring it up in conversations. Share examples of how you've turned data into actionable insights—this is what they want to hear!
✨Tip Number 3
Prepare for interviews by thinking about 'what if?' scenarios. Be ready to discuss how you'd approach performance improvement opportunities or design experiments. This will show you're aligned with their goals.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Neptune team.
We think you need these skills to ace CRM Analyst in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of CRM Analyst. Highlight your SQL and Python skills, and any experience you have with marketing performance analysis. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about data-driven marketing and how you can help us grow. Be sure to mention specific experiences that demonstrate your analytical skills and curiosity.
Showcase Your Analytical Mindset: In your application, don’t just list your skills—show us how you've used them! Share examples of how you've turned data into actionable insights or improved marketing strategies in previous roles. We love a good 'what if?' story!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates from us. Plus, it’s super easy!
How to prepare for a job interview at Neptune Ltd
✨Know Your Data Tools
Make sure you're well-versed in SQL and have a solid understanding of Python or R. Brush up on how to use these tools to analyse large datasets, as you'll need to demonstrate your ability to interrogate data effectively during the interview.
✨Understand Marketing Metrics
Familiarise yourself with key marketing metrics like customer retention, frequency, and lifetime value. Be prepared to discuss how you've used these metrics in past roles to drive decisions and improve performance.
✨Show Your Curiosity
During the interview, express your curiosity by asking insightful questions about Neptune's current marketing strategies and challenges. This will show that you're not just interested in the role but also in contributing to the company's growth.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to design an experiment or analyse a hypothetical campaign. Practice articulating your thought process clearly, focusing on how you'd turn data into actionable insights.