At a Glance
- Tasks: Create stunning showroom displays and provide expert design advice to customers.
- Company: Neptune, a brand dedicated to beautiful, quality home furnishings.
- Benefits: Competitive salary, generous holiday, gym membership, and discounts.
- Other info: Inclusive workplace promoting equality and personal growth.
- Why this job: Join a creative team and help customers design their dream homes.
- Qualifications: Experience in visual merchandising or design, with a passion for interiors.
The predicted salary is between 30000 - 40000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
We're delighted to be opening Neptune Newcastle very soon, and are looking for a warm and personable Visual Merchandising Specialist and Design Advisor on a permanent basis working 40 hours per week over 5 days covering Monday to Sunday. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
As a Visual Merchandising and Design Advisor at Neptune, you will help bring our design philosophy to life within beautifully considered showroom spaces that invite customers to explore, imagine and feel at home. With a thoughtful eye for detail and a genuine passion for interiors, you'll craft inspiring visual displays that celebrate craftsmanship, quality and timeless living, while also offering warm, knowledgeable guidance to customers discovering our collections - from thoughtful gifting and styling to whole-home design. Blending creativity with a consultative, service-led approach, you'll help every customer feel inspired, confident and truly welcomed in the world of Neptune.
Day to day, you'll:
- Create beautiful, inspiring showroom displays that reflect Neptune's design philosophy and celebrate craftsmanship, materials, and thoughtful living.
- Offer friendly, expert advice on styling, gifting, furniture, and whole-home design to help customers feel confident and at home.
- Use creative visual storytelling and consultative guidance to showcase products and encourage discovery.
- Maintain an impeccably presented showroom that feels calm, inviting, and reflective of Neptune's brand.
- Help implement product launches, display changes, and local marketing initiatives with flair and attention to detail.
- Support stock management, daily operations, and customer care to ensure a seamless experience for all.
We're looking for someone with proven experience in visual merchandising or a design-led retail environment, who has a natural eye for interiors, styling, colour, and space planning. You'll be passionate about creating beautiful, immersive showroom experiences and confident in guiding customers with a consultative, customer-first approach. Commercially aware, you understand how visual merchandising supports sales, and you're comfortable using tools like Microsoft Excel and Outlook. Above all, you're approachable, warm, and collaborative, thriving as part of a supportive team while bringing energy, adaptability, and a love of design to everything you do.
What Benefits we can offer you:
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
Visual Merchandising and Design Advisor in North East employer: Neptune Ltd
At Neptune, we pride ourselves on creating a warm and inclusive work environment where creativity flourishes and exceptional service is at the heart of everything we do. As a Visual Merchandising and Design Advisor in our new Newcastle location, you'll enjoy a competitive salary, generous holiday allowance, and unique benefits like additional leave for life events and volunteer days, all while being part of a supportive team that values collaboration and personal growth. Join us in crafting beautiful showroom experiences that inspire our customers and reflect our commitment to quality and craftsmanship.
StudySmarter Expert Advice🤫
We think this is how you could land Visual Merchandising and Design Advisor in North East
✨Tip Number 1
Get to know Neptune's design philosophy inside out! Familiarise yourself with their products and values so you can speak confidently about how you can bring their vision to life in the showroom.
✨Tip Number 2
Show off your creativity! Prepare a mini portfolio of your past visual merchandising work or design projects. This will help us see your unique style and how you can contribute to making our spaces feel welcoming and inspiring.
✨Tip Number 3
Practice your customer service skills! Think of ways to engage customers and make them feel at home. Role-play scenarios where you guide them through styling or gifting options, showcasing your warm and personable approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Visual Merchandising and Design Advisor in North East
Some tips for your application 🫡
Show Your Passion for Design:When you're writing your application, let your love for interiors and design shine through. Share specific examples of how you've created beautiful spaces or helped customers feel at home. We want to see that spark!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the job description. Highlight your experience in visual merchandising and customer service, and show us how you embody Neptune's values. A personal touch goes a long way!
Be Personable and Warm:Since we're all about exceptional service, make sure your application reflects your warm personality. Use a friendly tone and convey your enthusiasm for helping customers. We’re looking for someone who can make others feel welcome right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join the Neptune family!
How to prepare for a job interview at Neptune Ltd
✨Know Your Design Philosophy
Before the interview, dive deep into Neptune's design philosophy. Familiarise yourself with their aesthetic and values, as this will help you articulate how your vision aligns with theirs. Be ready to discuss how you can bring their principles to life in the showroom.
✨Showcase Your Visual Merchandising Skills
Prepare a portfolio or examples of your previous visual merchandising work. Highlight projects where you've created inviting displays or improved customer engagement. This will demonstrate your keen eye for interiors and your ability to create immersive experiences.
✨Practice Your Customer Service Approach
Since exceptional service is key at Neptune, think of scenarios where you've provided outstanding customer service. Be ready to share these stories during the interview, showcasing your warm and personable nature while emphasising your consultative approach.
✨Be Ready for Creative Problem-Solving
Expect questions that assess your creativity and adaptability. Think of challenges you've faced in previous roles and how you overcame them, especially in a retail or design context. This will show your potential employer that you can handle the dynamic environment at Neptune.
