At a Glance
- Tasks: Welcome customers and provide expert design advice to create their dream homes.
- Company: Neptune, a leading brand in home design with a focus on quality and craftsmanship.
- Benefits: Competitive salary, generous holiday, gym membership, and discounts on products.
- Other info: Inclusive workplace promoting equality and personal growth opportunities.
- Why this job: Join a supportive team and help customers feel inspired in their home journey.
- Qualifications: Customer service experience and a passion for interiors are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service. We're delighted to be opening Neptune Newcastle very soon, and are looking for a warm and personable Design Advisor to join on a permanent, full time basis working 40 hours over 5 days of the week.
You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you'll be doing
- Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
- Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials.
- Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
- Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
- Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
- Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
- Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships.
A little about you
- You'll have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling.
- You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life.
- You're organised and comfortable using tools such as Excel and Outlook, and you're motivated by achieving results while always keeping the customer experience at the heart of what you do.
- Most importantly, you're warm, approachable and enjoy working collaboratively as part of a supportive team.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
Design Advisor in North East employer: Neptune Ltd
At Neptune, we pride ourselves on creating a warm and inclusive work environment where our Design Advisors can thrive. With a focus on exceptional customer service and a passion for interiors, you'll enjoy generous benefits such as a competitive salary, additional holiday schemes, and opportunities for personal growth through training workshops. Join us in Newcastle and be part of a team that values collaboration, creativity, and the joy of helping customers create their dream homes.
StudySmarter Expert Advice🤫
We think this is how you could land Design Advisor in North East
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Neptune's values and products. This way, you can show off your passion for their mission and how you can contribute to creating those beautiful spaces.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer queries or offer thoughtful design advice. Role-playing with a friend can help you feel more confident and prepared.
✨Tip Number 3
Show off your design flair! Bring along a portfolio or examples of your previous work that highlight your eye for interiors. This will not only impress but also give you a chance to discuss your creative process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a warm thank-you email expressing your excitement about the role. It’s a great way to keep the conversation going and show your enthusiasm for joining the Neptune team.
We think you need these skills to ace Design Advisor in North East
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for design and customer service. A warm and personable tone will resonate with us.
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing roles. We love seeing how you've made customers feel welcome and supported in the past. Relate your skills to what we do at Neptune, especially around interiors and styling.
Be Specific About Your Skills:Don’t just say you have a keen eye for interiors; give us examples! Mention specific projects or experiences where you’ve used your design skills. This helps us understand how you can contribute to our team and enhance our customers' experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Neptune family!
How to prepare for a job interview at Neptune Ltd
✨Know Your Design Stuff
Brush up on your knowledge of interior design trends, materials, and styles. Be ready to discuss your favourite pieces and how they can enhance a home. This will show your passion for the role and help you connect with customers during the interview.
✨Practice Your Customer Service Skills
Since this role is all about exceptional service, think of examples from your past experiences where you went above and beyond for a customer. Prepare to share these stories to demonstrate your warm and personable approach.
✨Showcase Your Organisational Skills
Be prepared to talk about how you manage your time and tasks effectively. Mention any tools or methods you use to stay organised, especially if you have experience with Excel and Outlook, as these are important for the role.
✨Embrace the Company Values
Familiarise yourself with Neptune's values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. Think of ways you can embody these values in your work and be ready to discuss how they resonate with you during the interview.
