At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and smooth showroom operations.
- Company: Join Neptune, a design-led brand known for quality and craftsmanship.
- Benefits: Enjoy competitive salary, generous holidays, gym membership, and discounts.
- Other info: Flexible hours required; inclusive culture promoting equality and diversity.
- Why this job: Be part of a creative environment where you help customers create their dream homes.
- Qualifications: Previous supervisory experience in retail, strong communication skills, and a passion for interiors.
The predicted salary is between 30000 - 40000 £ per year.
We're delighted to be opening Neptune Newcastle very soon, and are looking for a warm, personable Client Experience Lead to join our team in our beautiful new showroom in Newcastle. This is a permanent role, available on a full time basis, working 40 hours across 5 days each week. You'll be someone who loves making people feel welcome, has exceptional customer service experience, an eye for interiors, and brings energy and organisation to everything you do. At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
What you'll be doing
- Help lead and motivate a high-performing, engaged team who take pride in delivering thoughtful, personal service.
- Support in handling customer queries and communications professionally, promptly, and with care.
- Oversee stock management across the showroom, including deliveries, booking-in, replenishment and stock takes, ensuring inventory accuracy while supporting the resolution of customer service issues.
- Support the commercial running of the showroom by ensuring accurate pricing, managing banking processes securely, and assisting payroll through effective rota planning and attendance reporting.
- Support the Design Lead in the day-to-day leadership of the team, including opening and closing the store, coaching Design Advisors and delivering training aligned with Neptune's products and service standards.
A little about you
You're someone who naturally puts people at ease and finds joy in helping customers feel heard, understood and inspired. You'll bring previous experience at supervisory level, ideally within an interiors or design-led retail environment with a service-first mindset and great communication skills - both written and spoken - and confidence using Outlook and other digital tools. You'll bring a love for interiors and a good eye for colour and texture - with a genuine interest in helping customers make beautiful choices. You'll also be organised with a proactive approach, always looking for ways to go the extra mile, with proven ability to lead, motivate, inspire and support a team. It's also important that you bring confidence and a natural affinity for working in a calm and professional way, even when under pressure. Our store is open 7 days of the week, so it's important that you have the flexibility to work during the week and weekends too.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
Assistant Store Manager in North East employer: Neptune Ltd
At Neptune, we pride ourselves on creating a warm and welcoming environment where our employees can thrive. As an Assistant Store Manager in our stunning Newcastle showroom, you'll enjoy a competitive salary, generous holiday allowance, and unique benefits like additional leave for life events and volunteer days. Our inclusive work culture fosters personal growth and teamwork, ensuring that every team member feels valued and inspired to deliver exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager in North East
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Neptune's website and social media. This will help you understand their values and how they connect with customers, so you can show off your enthusiasm for their mission.
✨Tip Number 2
Practice your people skills! As a Client Experience Lead, you'll need to charm customers and motivate your team. Role-play common scenarios with a friend or family member to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your eye for design! Bring along a portfolio or examples of your previous work in interiors or retail. This will not only demonstrate your expertise but also your passion for creating beautiful spaces that resonate with customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and show that you’re genuinely interested in joining the Neptune team.
We think you need these skills to ace Assistant Store Manager in North East
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your warm and personable nature shine through. We want to see the real you, so don’t be afraid to share a bit about your passion for customer service and interiors!
Tailor Your Experience:Make sure to highlight your previous supervisory experience in retail or design-led environments. We’re looking for someone who can lead a team and deliver exceptional service, so connect your past roles to what we do at Neptune.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, especially your communication abilities. We appreciate clarity as much as creativity!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Neptune Newcastle!
How to prepare for a job interview at Neptune Ltd
✨Know Your Stuff About Interiors
Before the interview, brush up on your knowledge of interior design trends and Neptune's product range. Being able to discuss specific pieces or styles will show your passion and expertise, making you stand out as a candidate who truly understands the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your ability to create a welcoming atmosphere and resolve issues effectively will resonate well with the interviewers, as exceptional service is at the heart of Neptune's values.
✨Demonstrate Leadership Qualities
Think of instances where you've successfully led a team or motivated others. Be ready to share how you can inspire your future colleagues at Neptune, especially in a fast-paced retail environment. This will show that you're not just a team player but also a potential leader.
✨Be Yourself and Stay Calm
Interviews can be nerve-wracking, but remember to be yourself! Show your personality and let your passion for helping customers shine through. Staying calm and professional, even under pressure, will reflect the qualities Neptune values in their Client Experience Lead.
