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- Tasks: Resolve IT incidents, analyse issues, and support network operations.
- Company: Join Cube Technology, an award-winning IT services provider with a friendly atmosphere.
- Benefits: Earn while you learn, enjoy casual dress, regular lunches, and holiday entitlements.
- Why this job: Kickstart your tech career with hands-on experience and guidance from industry experts.
- Qualifications: 3 GCSEs at grades 4+ and a passion for IT; no prior qualifications at the same level required.
- Other info: Potential for full-time employment and career growth in a supportive team.
The predicted salary is between 800 - 1400 £ per month.
We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 Azure Cloud Support Specialist programme. You will work with public and private cloud services, large enterprise wired and wireless network infrastructures through to end user troubleshooting.
Responsibilities
- Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations.
- Utilise monitoring systems to proactively identify and resolve potential issues.
- Conduct a thorough first line technical analysis of incidents including collection and analysing of relevant diagnostics.
- Use management platforms and system tools to aid clear logical substantiated analysis of incidents.
- Work with customer site champions to carry out initial triage.
- Ensure consistent, accurate and timely updates to tickets.
- Ensure timely internal and external communications per SLA.
- Handle customer calls into Network Operations whilst on shift.
- Ensure detailed handover to next shift of all open issues and planned maintenance.
- Add, remove, configure network devices, updating the monitoring system and documentation.
- Complete infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting.
You will deliver all set targets to contribute to a successful business function in line with the strategic objectives. The ability to work individually and as part of a team, potentially covering extending working hours. Desire to learn new technologies, develop advanced networking skills and share them across the team. Strong desire and knowledge to work within an internet service provider industry and in a close-knit team. Excellent verbal and written communication skills. Previous IT related work experience, + 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject. GCSE Maths and English (or equivalents) at grades 3+ (D or above). Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject. You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
About Cube Technology
We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. We have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service. Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we are a top 50 training provider, dedicated to helping you succeed.
Benefits
- Casual dress code.
- Friendly atmosphere.
- Regular staff lunches (paid for by company).
- Holiday entitlements.
- Company pension.
Future prospects
The right apprentice will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team.
IT Support Apprentice employer: Neptune Ltd
Contact Detail:
Neptune Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Network, network, network! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. The more people you know, the better your chances of landing that IT Support Apprentice role.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support and cloud services. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Show your enthusiasm for learning new technologies! During interviews, share examples of how you've taken the initiative to learn about networking or cloud services. This will demonstrate your passion and commitment to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: Let us see your passion for IT! In your application, mention any relevant experiences or projects that sparked your interest in technology. We love candidates who are eager to learn and grow with us.
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Support Apprentice role. Highlight skills and experiences that align with the job description, especially those related to troubleshooting and customer service.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Neptune Ltd
✨Know Your Stuff
Make sure you brush up on the basics of IT support and cloud services. Familiarise yourself with Azure and any relevant tools mentioned in the job description. Being able to discuss these topics confidently will show your eagerness to learn and your understanding of the role.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past, even if they were in a school project or personal setting. Highlight your analytical skills and how you approach troubleshooting, as this is key for the role.
✨Communicate Clearly
Since excellent verbal and written communication skills are essential, practice explaining technical concepts in simple terms. This will help you demonstrate your ability to communicate effectively with both customers and team members during the interview.
✨Ask Smart Questions
Prepare thoughtful questions about the apprenticeship programme and the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers!
