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- Tasks: Welcome customers and provide thoughtful design advice to create their dream homes.
- Company: Neptune, a design-led company focused on beauty and comfort in everyday living.
- Benefits: Competitive salary, generous holiday allowance, gym membership, and discounts.
- Why this job: Join a supportive team and help customers feel inspired in their home journey.
- Qualifications: Customer service experience and a passion for interiors.
- Other info: Inclusive workplace promoting equality and personal growth opportunities.
The predicted salary is between 13 - 16 £ per hour.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we are here to help our customers create their dream homes and it all begins with exceptional service.
We are looking for a warm and personable Design Advisor to join our superb team within our stunning Showroom in Chiswick on a permanent part-time basis working 12 hours over 2 days of the week. You will be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you will be doing
- Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
- Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials.
- Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
- Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
- Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
- Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
- Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships.
A little about you
- You will have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling.
- You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life.
- You are organised and comfortable using tools such as Excel and Outlook, and you are motivated by achieving results while always keeping the customer experience at the heart of what you do.
- Most importantly, you are warm, approachable and enjoy working collaboratively as part of a supportive team.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens with heirloom-worthy dressers not far behind. Neptune's trademark look is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Design Advisor in Hounslow employer: Neptune Ltd
Contact Detail:
Neptune Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Design Advisor in Hounslow
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Neptune's values and products. This way, you can show off your passion for their mission and how you can contribute to creating beautiful spaces.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer queries or offer design advice. Role-playing with a friend can help you feel more confident and prepared for those real-life interactions.
✨Tip Number 3
Bring your personality to the table! As a Design Advisor, being warm and approachable is key. Make sure to showcase your friendly nature during interviews and interactions, as this will resonate well with Neptune's focus on exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Neptune and contributing to our mission of creating dream homes.
We think you need these skills to ace Design Advisor in Hounslow
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and personable nature shine through. We want to see the real you, so don’t be afraid to share a bit about your passion for interiors and customer service!
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We’re looking for someone who understands the importance of making customers feel welcome, so share specific examples of how you've done this in the past.
Be Detail-Oriented: Attention to detail is key in this role. When crafting your application, ensure it’s free from typos and clearly structured. This shows us that you care about quality and professionalism, just like we do at Neptune.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team in Chiswick!
How to prepare for a job interview at Neptune Ltd
✨Know Your Design Stuff
Brush up on your knowledge of interior design trends, materials, and styles. Be ready to discuss your favourite pieces and how they can enhance a home. This will show your passion for the role and help you connect with customers.
✨Practice Your People Skills
Since you'll be the first point of contact for customers, practice your warm greetings and engaging conversation techniques. Role-play with a friend to simulate customer interactions, focusing on listening and responding thoughtfully to their needs.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks in previous roles. Whether it’s handling sales, coordinating appointments, or maintaining showroom standards, being able to demonstrate your organisational prowess will impress the interviewers.
✨Embrace the Company Values
Familiarise yourself with Neptune's values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. Think of examples from your past experiences that align with these values, as this will show you're a great cultural fit for the team.