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- Tasks: Welcome customers and provide expert design advice to create their dream homes.
- Company: Join Neptune, a leading brand in beautiful home design and exceptional service.
- Benefits: Enjoy competitive salary, generous holidays, gym membership, and discounts.
- Why this job: Be part of a supportive team and help customers feel inspired in their home journey.
- Qualifications: Customer service experience and a passion for interiors are essential.
- Other info: Flexible part-time role with opportunities for personal growth and community involvement.
The predicted salary is between 13 - 16 £ per hour.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we are here to help our customers create their dream homes - and it all begins with exceptional service. We are looking for a warm and personable Design Advisor to join our superb team within our stunning Showroom in Farnham on a permanent, part-time basis working 32 hours over 5 days of the week.
You will be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you will be doing
- Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
- Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials.
- Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
- Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
- Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
- Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
- Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships.
A little about you
- You will have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling.
- You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life.
- You are organised and comfortable using tools such as Excel and Outlook, and you are motivated by achieving results while always keeping the customer experience at the heart of what you do.
- Most importantly, you are warm, approachable and enjoy working collaboratively as part of a supportive team.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Locations
Design Advisor in Farnham, Surrey employer: Neptune Ltd
Contact Detail:
Neptune Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Design Advisor in Farnham, Surrey
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Neptune's values and products. This way, you can show off your passion for their design philosophy and how you can contribute to creating those beautiful spaces.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think of scenarios where you can demonstrate your warm and welcoming approach. Role-play with a friend or family member to get comfortable with handling different customer needs.
✨Tip Number 3
Show off your design eye! Bring along a portfolio or examples of your previous work in interiors. Whether it's mood boards or photos of styled spaces, this will help you illustrate your keen eye for detail and your ability to inspire customers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Design Advisor in Farnham, Surrey
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for interiors and customer service. A warm and personable tone will resonate well with us.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We love seeing how you've made customers feel welcome and supported in the past. Relate your skills to what we do at Neptune, especially around home styling and design advice.
Be Specific About Your Skills: Don’t just list your skills; give us examples of how you've used them! Whether it’s your eye for colour or your organisational prowess, show us how these skills have helped you succeed in previous roles. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Neptune!
How to prepare for a job interview at Neptune Ltd
✨Know Your Interiors
Brush up on your knowledge of interior design trends, materials, and styles. Be ready to discuss your favourite pieces and how they can enhance a space. This will show your passion for the role and help you connect with customers.
✨Practice Your Warm Welcome
Since you'll be the first point of contact for customers, practice delivering a warm and inviting greeting. Role-play with a friend or family member to ensure you come across as approachable and friendly right from the start.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this aligns perfectly with Neptune's commitment to quality service.
✨Familiarise Yourself with Neptune's Values
Take some time to understand Neptune's core values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. Be ready to discuss how these values resonate with you and how you can embody them in your role as a Design Advisor.