At a Glance
- Tasks: Welcome customers and provide thoughtful design advice to create their dream homes.
- Company: Neptune, a leading brand in home design with a focus on quality and craftsmanship.
- Benefits: Competitive salary, generous holiday allowance, gym membership, and discounts.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth and community involvement.
- Why this job: Join a supportive team and help customers feel inspired in a beautiful showroom.
- Qualifications: Customer service experience and a passion for interiors are essential.
The predicted salary is between 12 - 15 € per hour.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we are here to help our customers create their dream homes - and it all begins with exceptional service.
We are looking for a warm and personable Design Advisor to join our superb team within our stunning Showroom in Bath on a permanent, part-time basis working 10 hours over 2 days of the week. You will be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you will be doing
- Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
- Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials.
- Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
- Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
- Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
- Maintain beautiful showroom standards, ensuring visual merchandising and presentation to reflect our commitment to quality and craftsmanship.
A little about you
- You will have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling.
- You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life.
- You are organised and comfortable using tools such as Excel and Outlook, and you are motivated by achieving results while always keeping the customer experience at the heart of what you do.
- Most importantly, you are warm, approachable and enjoy working collaboratively as part of a supportive team.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark look is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Design Advisor employer: Neptune Ltd
At Neptune, we pride ourselves on creating a warm and inclusive work environment where our Design Advisors can thrive. Located in the beautiful city of Bath, our showroom offers a unique opportunity to engage with customers in a meaningful way, while enjoying generous benefits such as a competitive salary, additional holiday schemes, and a commitment to employee growth through training workshops. Join us in our mission to bring beauty and comfort to everyday living, all while being part of a supportive team that values collaboration and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Design Advisor
✨Tip Number 1
Get to know Neptune's vibe! Before you step into that interview, dive into their brand story and values. Understanding what makes them tick will help you connect with the team and show you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your warm welcome! As a Design Advisor, you'll be the face of Neptune. So, rehearse how you'd greet customers and offer assistance. A friendly, approachable attitude goes a long way in making a lasting impression.
✨Tip Number 3
Show off your design flair! Bring along a portfolio or examples of your previous work in interiors. This not only highlights your keen eye for design but also gives you a chance to discuss your thought process and how you can help customers create their dream homes.
✨Tip Number 4
Don’t forget to ask questions! During your chat, show your curiosity about the role and the team. Ask about their approach to customer service and how they maintain showroom standards. This shows you're engaged and ready to contribute to their mission.
We think you need these skills to ace Design Advisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the warm and approachable side of you that matches our Design Advisor vibe. Share a bit about your passion for interiors and how you connect with customers.
Tailor Your Experience:Make sure to highlight your customer service experience in a way that relates to the role. We love seeing how you've made people feel welcome and supported in previous jobs, so don’t hold back on those examples!
Be Detail-Oriented:Attention to detail is key in this role, so ensure your application is polished and free from errors. We appreciate a well-organised application that reflects your ability to maintain high standards, just like we do in our showroom.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team in Bath.
How to prepare for a job interview at Neptune Ltd
✨Know Your Interiors
Brush up on your knowledge of interior design trends, materials, and styles. Being able to discuss these topics confidently will show that you have a genuine passion for the role and can provide thoughtful advice to customers.
✨Practice Your Warm Welcome
Since you'll be the first point of contact for customers, practice delivering a warm and inviting greeting. Role-play with a friend or family member to ensure you come across as approachable and friendly right from the start.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlighting your ability to resolve issues and provide exceptional service will resonate well with the interviewers.
✨Familiarise Yourself with Neptune's Values
Take some time to understand Neptune's company values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. Be ready to discuss how your personal values align with theirs and how you can contribute to their mission of creating inclusive teams.
