At a Glance
- Tasks: Transform data into actionable insights to drive marketing growth and customer engagement.
- Company: Join Neptune, a leading design brand with a commitment to quality and craftsmanship.
- Benefits: Enjoy generous holidays, life assurance, discounts, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Be at the heart of marketing innovation and make a real impact on customer behaviour.
- Qualifications: Strong SQL skills, experience with Python/R, and a passion for data-driven decision making.
The predicted salary is between 35000 - 45000 € per year.
At Neptune, growth doesn't happen by accident. We're looking for a commercially minded Marketing Analyst / CRM Analyst to help us turn data into decisions, and decisions into measurable growth. This isn't a reporting role. Instead, you'll work at the heart of our marketing team - identifying opportunities, designing experiments, and helping us understand what really drives customer behaviour across both eCommerce and physical stores.
If you're someone who likes asking 'what if?' and proving it with data, you'll fit right in.
What you'll be doing:
- Partner with marketing channel leads (paid search, paid social, CRM) to identify and unlock performance improvement opportunities.
- Analyse campaign performance across the funnel to understand drivers of acquisition, conversion, and customer value.
- Deliver clear, actionable insights that improve marketing efficiency and drive customer growth.
- Design and evaluate experiments (including incrementality tests) to measure and optimise marketing impact.
- Build and refine customer segmentation and audience strategies to improve targeting and engagement.
- Analyse customer lifecycle behaviour to identify opportunities to increase retention, frequency, and lifetime value.
- Use SQL and Python/R to interrogate data, investigate anomalies, and develop models that support optimisation and decision-making.
About you:
You'll bring strong SQL skills, with experience using Python or R to analyse large datasets, and familiarity with modern cloud platforms (GCP, Snowflake or Databricks). You will also have a solid grounding in experimentation and measurement, including statistical testing, incrementality, and attribution modelling, with the ability to translate analysis into clear, actionable insight. Bringing experience analysing marketing performance across paid media and CRM, ideally within retail or eCommerce, you will also have an understanding of lifecycle metrics like retention, frequency, and lifetime value.
We are looking for someone who is curious with a commercially minded approach - comfortable working cross-functionally, influencing decisions with data, and balancing attention to detail with the bigger picture. You'll play a key role in shaping how we grow - helping us invest smarter, engage customers better, and build sustainable, long-term performance.
This role is based at our stunning Support Office in Swindon, Wiltshire, full-time, 40 hours per week (Monday-Friday) with some hybrid working.
Benefits we can offer you:
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Purchased Annual Leave Scheme
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous new item and outlet discounts
- Discounted gym membership
- Competitive salary
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Day off if you become a Grandparent
- Two paid volunteer days a year
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.
Our Story:
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality.
CRM Analyst employer: Neptune Ltd
At Neptune, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. Our stunning Support Office in Swindon provides a supportive environment where employees can thrive, with generous benefits including a competitive salary, flexible working options, and ample opportunities for personal and professional growth. Join us to be part of a diverse team that values your contributions and encourages you to aim high while making a meaningful impact in the world of retail and eCommerce.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Analyst
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Neptune. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Prepare a mini-project or case study that highlights your SQL and Python prowess. This will give you something tangible to discuss during interviews.
✨Tip Number 3
Be curious! During interviews, ask insightful questions about their marketing strategies and how they measure success. It shows you're genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on being part of the Neptune family.
We think you need these skills to ace CRM Analyst
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your SQL and Python/R skills in your application. We want to see how you can turn data into decisions, so don’t hold back on showcasing your experience with large datasets and cloud platforms!
Be Clear and Concise:When writing your application, keep it straightforward. We love actionable insights, so make sure your points are clear and easy to understand. Avoid jargon unless it’s necessary to show off your expertise!
Demonstrate Your Curiosity:We’re looking for someone who asks 'what if?' and digs deep into data. Share examples of how you've identified opportunities or designed experiments in your previous roles. Show us your inquisitive side!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role. We can’t wait to hear from you!
How to prepare for a job interview at Neptune Ltd
✨Know Your Data Tools
Make sure you're well-versed in SQL and have a solid understanding of Python or R. Brush up on how to use these tools to analyse large datasets, as you'll need to demonstrate your ability to interrogate data effectively during the interview.
✨Understand Marketing Metrics
Familiarise yourself with key marketing metrics like customer retention, frequency, and lifetime value. Be prepared to discuss how you've used these metrics in past roles to drive decisions and improve performance.
✨Show Your Curiosity
During the interview, express your curiosity by asking insightful questions about the company's marketing strategies and challenges. This will show that you're not just looking for a job, but are genuinely interested in contributing to their growth.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to design an experiment or analyse a hypothetical campaign's performance. Practice articulating your thought process clearly, as this will showcase your analytical skills and problem-solving abilities.
