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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage showroom operations.
- Company: Neptune, a design-led company creating beautiful home interiors.
- Benefits: Competitive salary, generous holiday, gym membership, and discounts.
- Why this job: Join a passionate team and help customers create their dream homes.
- Qualifications: Supervisory experience in retail, strong communication skills, and a love for interiors.
- Other info: Flexible hours, inclusive culture, and opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service. We're looking for a warm and personable Client Experience Lead to join our superb team within our stunning Showroom in Canterbury on a permanent full time basis working 40 hours over 5 days of the week.
You'll be someone who loves making people feel welcome, has exceptional customer service experience, an eye for interiors, and brings energy and organisation to everything you do.
What you'll be doing
- Help lead and motivate a high-performing, engaged team who take pride in delivering thoughtful, personal service.
- Support in handling customer queries and communications professionally, promptly, and with care.
- Oversee stock management across the showroom, including deliveries, booking-in, replenishment and stock takes, ensuring inventory accuracy while supporting the resolution of customer service issues.
- Support the commercial running of the showroom by ensuring accurate pricing, managing banking processes securely, and assisting payroll through effective rota planning and attendance reporting.
- Support the Design Lead in the day-to-day leadership of the team, including opening and closing the store, coaching Design Advisors and delivering training aligned with Neptune's products and service standards.
A little about you
You're someone who naturally puts people at ease and finds joy in helping customers feel heard, understood and inspired. You'll bring previous experience at supervisory level, ideally within an interiors or design-led retail environment with a service-first mindset and great communication skills - both written and spoken - and confidence using Outlook and other digital tools. You'll bring a love for interiors and a good eye for colour and texture - with a genuine interest in helping customers make beautiful choices. You'll also be organised with a proactive approach, always looking for ways to go the extra mile, with proven ability to lead, motivate, inspire and support a team. It's also important that you bring confidence and a natural affinity for working in a calm and professional way, even when under pressure. Our store is open 7 days of the week, so it's important that you have the flexibility to work during the week and weekends too.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
Client Experience Lead in Canterbury employer: Neptune Ltd
Contact Detail:
Neptune Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Lead in Canterbury
✨Tip Number 1
Get to know Neptune's values and mission inside out. When you walk into that interview, let your passion for creating beautiful spaces shine through. Show them you’re not just a fit for the role, but for the whole vibe of the company!
✨Tip Number 2
Practice your customer service stories! Think of specific examples where you’ve gone above and beyond for a client. This will help you demonstrate your service-first mindset and how you can bring that energy to the Client Experience Lead role.
✨Tip Number 3
Don’t forget to showcase your eye for interiors! Bring along a portfolio or examples of your work if you have them. This will not only impress them but also show your genuine interest in helping customers make beautiful choices.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Neptune family right from the start!
We think you need these skills to ace Client Experience Lead in Canterbury
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for interiors and customer service. A warm and personable tone will resonate well with us.
Tailor Your Experience: Make sure to highlight your previous supervisory experience in a retail or design-led environment. We’re looking for someone who can lead a team and deliver exceptional service, so connect your past roles to what we do at Neptune.
Be Specific About Your Skills: Don’t just say you have great communication skills; give us examples! Whether it’s handling customer queries or leading a team, show us how you’ve used these skills effectively in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team in Canterbury!
How to prepare for a job interview at Neptune Ltd
✨Know Your Neptune
Before the interview, dive deep into Neptune's brand values and product offerings. Familiarise yourself with their design philosophy and customer service approach. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your People Skills
As a Client Experience Lead, your ability to connect with customers is key. Prepare examples from your past experiences where you've gone above and beyond to make someone feel valued. Highlight your warm personality and how it contributes to exceptional service.
✨Demonstrate Leadership Experience
Be ready to discuss your supervisory experience. Think of specific instances where you've motivated a team or resolved conflicts. Neptune values a collaborative environment, so emphasise your ability to inspire and support others in achieving high standards.
✨Prepare for Practical Scenarios
Expect situational questions that assess your problem-solving skills. For instance, how would you handle a difficult customer or manage stock discrepancies? Practising these scenarios will help you articulate your thought process clearly and confidently during the interview.