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- Tasks: Welcome customers and provide thoughtful design advice in our stunning showroom.
- Company: Join Neptune, a brand known for quality craftsmanship and beautiful home designs.
- Benefits: Enjoy competitive pay, generous holidays, gym membership, and discounts on products.
- Other info: Flexible part-time hours with opportunities for personal growth and community involvement.
- Why this job: Be part of a supportive team and help customers create their dream homes.
- Qualifications: Customer service experience and a passion for interiors are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
We're looking for a warm and personable Design Advisor to join our superb team within our stunning Showroom in Edgbaston on a permanent, part-time basis, working 5 hours on a Saturday and 5 hours on a Sunday (10 hours over 2 days of the week).
What you'll be doing
- Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
- Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials.
- Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
- Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
- Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
- Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
- Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships.
A little about you
- You'll have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling.
- You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life.
- You're organised and comfortable using tools such as Excel and Outlook, and you're motivated by achieving results while always keeping the customer experience at the heart of what you do.
- Most importantly, you're warm, approachable and enjoy working collaboratively as part of a supportive team.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
Design Advisor - Part Time in Birmingham employer: Neptune Ltd
Contact Detail:
Neptune Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Design Advisor - Part Time in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, dive into Neptune's values and products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your warm and welcoming nature. Role-play with a friend or family member to get comfortable with handling different customer interactions.
✨Tip Number 3
Show off your design flair! Bring along a portfolio or examples of your previous work in interiors. This will not only highlight your keen eye for design but also give you a chance to discuss your passion for home styling.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Neptune family.
We think you need these skills to ace Design Advisor - Part Time in Birmingham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for design and customer service. A warm and personable tone will resonate with us.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We love seeing how you've made customers feel welcome and supported in the past. Relate your skills to what we do at Neptune, especially around interiors and styling.
Be Specific About Your Skills: Mention specific tools and skills you’re comfortable with, like Excel and Outlook. We appreciate candidates who are organised and tech-savvy, so don’t hold back on showcasing your abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Neptune Ltd
✨Know Your Design Stuff
Brush up on your knowledge of interior design trends, materials, and styles. Be ready to discuss your favourite pieces and how they can enhance a customer's home. This will show your passion for the role and help you connect with customers.
✨Practice Your People Skills
Since you'll be the first point of contact for customers, practice your warm greetings and engaging conversation techniques. Role-play with a friend or family member to get comfortable with making people feel welcome and understood.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed customer enquiries or sales in the past. Highlight your experience with tools like Excel and Outlook, as these will be crucial in handling orders and coordinating appointments.
✨Embrace the Company Values
Familiarise yourself with Neptune's values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. Think of ways you can demonstrate these values during your interview, as they'll be key to fitting into their team culture.