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- Tasks: Lead a team to deliver exceptional customer service and manage showroom operations.
- Company: Neptune, a design-led company creating beautiful home furnishings.
- Benefits: Competitive salary, generous holiday, gym membership, and discounts.
- Why this job: Join a passionate team and help customers create their dream homes.
- Qualifications: Supervisory experience in retail, strong communication skills, and a love for interiors.
- Other info: Flexible hours, inclusive culture, and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we are here to help our customers create their dream homes - and it all begins with exceptional service. We are looking for a warm and personable Client Experience Lead to join our superb team within our stunning Showroom in Edgbaston on a permanent, full-time basis working 40 hours over 5 days of the week.
You will be someone who loves making people feel welcome, has exceptional customer service experience, an eye for interiors, and brings energy and organisation to everything you do.
What you will be doing:
- Help lead and motivate a high-performing, engaged team who take pride in delivering thoughtful, personal service.
- Support in handling customer queries and communications professionally, promptly, and with care.
- Oversee stock management across the showroom, including deliveries, booking-in, replenishment and stock takes, ensuring inventory accuracy while supporting the resolution of customer service issues.
- Support the commercial running of the showroom by ensuring accurate pricing, managing banking processes securely, and assisting payroll through effective rota planning and attendance reporting.
- Support the Design Lead in the day-to-day leadership of the team, including opening and closing the store, coaching Design Advisors and delivering training aligned with Neptune's products and service standards.
A little about you:
You are someone who naturally puts people at ease and finds joy in helping customers feel heard, understood and inspired. You will bring previous experience at supervisory level, ideally within an interiors or design-led retail environment with a service-first mindset and great communication skills - both written and spoken - and confidence using Outlook and other digital tools. You will bring a love for interiors and a good eye for colour and texture - with a genuine interest in helping customers make beautiful choices. You will also be organised with a proactive approach, always looking for ways to go the extra mile, with proven ability to lead, motivate, inspire and support a team. It is also important that you bring confidence and a natural affinity for working in a calm and professional way, even when under pressure. Our store is open 7 days of the week, so it is important that you have the flexibility to work during the week and weekends too.
What Benefits we can offer you:
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story:
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Client Experience Lead in Birmingham employer: Neptune Ltd
Contact Detail:
Neptune Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Lead in Birmingham
✨Tip Number 1
Get to know Neptune's values and culture before your interview. This way, you can show how you align with their mission of creating beautiful spaces and exceptional service. It’ll help you stand out as someone who truly gets what they’re all about!
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in the showroom. Being able to demonstrate your problem-solving skills and warm approach will definitely impress them.
✨Tip Number 3
Show off your passion for interiors! Bring along examples of your favourite designs or trends that inspire you. This will not only highlight your eye for detail but also your genuine interest in helping customers create their dream homes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Neptune family right from the start!
We think you need these skills to ace Client Experience Lead in Birmingham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for interiors and customer service. A warm and personable tone will resonate well with us.
Tailor Your Experience: Make sure to highlight your previous supervisory experience in a retail or design-led environment. We’re looking for someone who can lead a team and deliver exceptional service, so connect your past roles to what we do at Neptune.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your skills and experiences. Remember, we love great communication, so show us you can do it in your application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Neptune.
How to prepare for a job interview at Neptune Ltd
✨Know Your Stuff
Familiarise yourself with Neptune's products and values. Understand their design philosophy and customer service approach. This will help you connect your experience to what they’re looking for, showing that you’re genuinely interested in the role.
✨Showcase Your People Skills
As a Client Experience Lead, your ability to make customers feel welcome is key. Prepare examples of how you've successfully handled customer interactions in the past, especially in challenging situations. This will demonstrate your warm and personable nature.
✨Demonstrate Leadership Qualities
Think about times when you've led a team or motivated others. Be ready to discuss your leadership style and how you can inspire a high-performing team at Neptune. They want someone who can support and coach others effectively.
✨Be Organised and Proactive
Prepare to discuss how you manage tasks and prioritise responsibilities. Share specific strategies you use to stay organised, especially in a busy retail environment. This will show that you can handle the day-to-day operations smoothly while maintaining high standards.