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- Tasks: Lead design services, ensuring exceptional customer experiences and project delivery.
- Company: Neptune, a design-led company creating beautiful home spaces.
- Benefits: Competitive salary, generous holidays, gym membership, and discounts.
- Why this job: Join a passionate team and shape the future of home design.
- Qualifications: Leadership experience in design, strong organisation, and customer service skills.
- Other info: Flexible working hours with opportunities for personal growth and development.
The predicted salary is between 30000 - 40000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we are here to help our customers create their dream homes - and it all begins with exceptional service.
We are looking for a warm and personable Senior Design Services Lead to join our superb team within our stunning Showroom in Bath on a permanent basis working 40 hours over 5 days of the week. You will be someone who loves making people feel welcome, has exceptional customer service experience, an eye for interiors, and brings energy and organisation to everything you do.
What you will be doing
As Senior Design Services Lead, you will be the central point for design-led services within your region, championing exceptional customer experiences at every stage. Acting as the key link between the central design support function and the Head of Design Stores, you will ensure a seamless, consistent approach to service delivery across all touchpoints. With a focus on service excellence, you lead by example, embedding best-in-class standards across both your hub store and wider area, while driving efficiency, collaboration, and operational rigour throughout the end-to-end journey of kitchen and home design projects, always placing the customer experience at the heart of everything you do.
Day to day, you will:
- Lead performance across a regional design pipeline, converting opportunities into sales while protecting margin, quality, and customer trust.
- Act as the go-to expert for kitchen and whole-home design services, ensuring consistency, technical excellence, and brand standards across all design stores.
- Coach, support, and inspire Design Leads and Designers through clear direction, regular project reviews, and hands-on problem solving.
- Champion world class customer experience while balancing commercial targets, operational efficiency, and flawless project delivery.
- Bridge design stores and central design teams, stepping up for the Head of Design Stores when needed and helping shape the future of design services across the area.
A little about you
You will bring leadership experience within a design-led environment, confidently managing projects across multiple sites with strong organisation and attention to detail. Comfortable with Microsoft Office and project systems, you communicate clearly and collaborate effortlessly, adapting to changing priorities with a proactive, calm approach. Passionate about exceptional customer service, you contribute ideas that evolve our design services, while handling high-value projects, negotiations, and challenges with confidence, care, and professionalism.
Our store is open 7 days of the week, so it is important that you have the flexibility to work during the week and weekends too.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Senior Design Services Lead in Bath employer: Neptune Ltd
Contact Detail:
Neptune Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Design Services Lead in Bath
✨Tip Number 1
Get to know Neptune's vibe! Before you step into that interview, dive deep into their design philosophy and customer service approach. This way, you can show off how your experience aligns perfectly with their mission of creating beautiful, comfortable spaces.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your leadership skills and how you've championed exceptional customer experiences in past roles. Confidence is key!
✨Tip Number 3
Bring your portfolio along! If you've got examples of your design work or customer service successes, don’t hesitate to share them. Visuals can really help illustrate your skills and make a lasting impression.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your chat to remind them of your conversation and reinforce your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Design Services Lead in Bath
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for design and customer service. Remember, we’re looking for someone warm and personable, just like our team!
Tailor Your Experience: Make sure to highlight your relevant experience in design-led environments. We love seeing how you've managed projects and led teams before, so be specific about your achievements and how they relate to the role of Senior Design Services Lead.
Focus on Customer Experience: Since exceptional customer service is at the heart of what we do, emphasise your commitment to creating outstanding experiences. Share examples of how you've gone above and beyond for customers in the past – it’ll really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Neptune and what we stand for!
How to prepare for a job interview at Neptune Ltd
✨Know Your Design Stuff
Make sure you brush up on your knowledge of kitchen and home design. Familiarise yourself with current trends, materials, and techniques that align with Neptune's aesthetic. Being able to discuss these confidently will show your passion and expertise.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight how you’ve created exceptional experiences and resolved challenges, as this role is all about championing customer satisfaction.
✨Demonstrate Leadership Qualities
Think of specific instances where you've led a team or project successfully. Be ready to discuss how you inspire and coach others, as well as how you handle conflicts or challenges within a team setting.
✨Align with Company Values
Familiarise yourself with Neptune's values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. Prepare to discuss how your personal values align with theirs and how you can contribute to fostering an inclusive and collaborative environment.