At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and maintain showroom standards.
- Company: Neptune, a design-led retailer focused on creating beautiful living spaces.
- Benefits: Competitive salary, generous holiday, gym membership, and discounts on products.
- Other info: Flexible working hours with opportunities for personal and professional growth.
- Why this job: Join a passionate team and help customers create their dream homes every day.
- Qualifications: Supervisory experience in retail, strong communication skills, and a love for interiors.
The predicted salary is between 30000 - 42000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we’re here to help our customers create their dream homes - and it all begins with exceptional service.
We’re looking for a warm and personable Client Experience Lead (Assistant Store Manager) to join our superb team within our stunning Showroom in Bury St. Edmunds on a permanent, full time basis working 40 hours over 7 days of the week, on a rota basis. You’ll be someone who loves making people feel welcome, has exceptional customer service experience, an eye for interiors, and brings energy and organisation to everything you do.
What you’ll be doing
- Help lead and motivate a high-performing, engaged team who take pride in delivering thoughtful, personal service.
- Support in handling customer queries and communications professionally, promptly, and with care.
- Oversee stock management across the showroom, including deliveries, booking-in, replenishment and stock takes, ensuring inventory accuracy while supporting the resolution of customer service issues.
- Support the commercial running of the showroom by ensuring accurate pricing, managing banking processes securely, and assisting payroll through effective rota planning and attendance reporting.
- Support the Design Lead in the day-to-day leadership of the team, including opening and closing the store, coaching Design Advisors and delivering training aligned with Neptune’s products and service standards.
A little about you
You’re someone who naturally puts people at ease and finds joy in helping customers feel heard, understood and inspired. You’ll bring previous experience at supervisory level, ideally within an interiors or design-led retail environment with a service-first mindset and great communication skills - both written and spoken - and confidence using Outlook and other digital tools. You’ll bring a love for interiors and a good eye for colour and texture - with a genuine interest in helping customers make beautiful choices. You’ll also be organised with a proactive approach, always looking for ways to go the extra mile, with proven ability to lead, motivate, inspire and support a team. It’s also important that you bring confidence and a natural affinity for working in a calm and professional way, even when under pressure. Our store is open 7 days of the week, so it’s important that you have the flexibility to work during the week and weekends too.
What Benefits we can offer you:
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We’re an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone’s voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we’re perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune’s trademark ‘look’ is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We’re also respected for our commitment to craft and quality. Put simply, we make things we’re proud of, and that are designed to last a lifetime.
Assistant Store Manager employer: Neptune Ltd
At Neptune, we pride ourselves on being an exceptional employer, offering a warm and inclusive work culture that values collaboration and creativity. Our Design Advisors in Chesham enjoy competitive salaries, generous holiday allowances, and unique benefits like additional leave for life events and volunteer days, all while working in a stunning showroom that inspires both employees and customers alike. With a commitment to employee growth through training workshops and a supportive team environment, Neptune is the perfect place for those passionate about design and customer service to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Get to know Neptune's values and mission inside out. When you walk into that interview, let your passion for creating beautiful spaces shine through. Show them you’re not just about the job, but about being part of their story.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in-store. Being able to demonstrate your problem-solving skills and warm approach will set you apart from the crowd.
✨Tip Number 3
Bring a portfolio of your previous work or ideas for showroom displays. This shows your eye for design and gives you a chance to discuss your vision for enhancing the customer experience at Neptune.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and personable nature shine through. We want to see the real you, so don’t be afraid to share your passion for customer service and interiors!
Tailor Your Experience:Make sure to highlight your previous supervisory experience in retail, especially if it’s in a design-led environment. We’re looking for someone who can lead a team, so show us how you’ve done that before!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for the Client Experience Lead role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Neptune!
How to prepare for a job interview at Neptune Ltd
✨Know Your Neptune
Before the interview, dive into Neptune's story and values. Familiarise yourself with their products and design philosophy. This will not only show your genuine interest but also help you connect your experience to their mission of creating beautiful, comfortable spaces.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past roles where you provided exceptional customer service. Think about times when you went the extra mile for a customer or resolved a tricky situation. This will demonstrate your service-first mindset and ability to handle queries professionally.
✨Demonstrate Leadership Qualities
As an Assistant Store Manager, you'll need to lead and motivate a team. Be ready to discuss your leadership style and share experiences where you've successfully coached or inspired others. Highlight how you can bring energy and organisation to the team.
✨Dress the Part
Since this role is in a design-led environment, make sure your outfit reflects your eye for interiors. Choose something stylish yet professional that aligns with Neptune's aesthetic. This will not only boost your confidence but also show that you understand the brand's image.
