At a Glance
- Tasks: Be the calm voice for customers, guiding them through their journey with Neptune.
- Company: Neptune, where we believe in creating a welcoming home experience.
- Benefits: Join a supportive team with opportunities for growth and development.
- Other info: Dynamic work environment with a focus on teamwork and collaboration.
- Why this job: Make a real difference in customers' lives while building genuine relationships.
- Qualifications: Strong communication skills and a passion for customer care.
The predicted salary is between 26120 - 31924 £ per year.
At Neptune, we believe a home should be a sanctuary somewhere that welcomes you in, inspires you, and tells your story.
It's this same belief that shapes our approach to customer care.
Thoughtful, composed, and always sincere.
We're currently looking for a Customer Experience Advisor to join our growing team.
This role is about far more than answering calls or responding to queries.
It's about being a calm, trusted voice for our customers and retail partners, offering guidance and support at every stage of their journey with Neptune.
Every day you'll make a real difference to our customers and our internal teams, by: Thoughtfully answering and directing calls from customers and our retail stores, offering reassurance and clear communication every time.
Developing genuine relationships with internal teams and our wider retail network.
Managing orders with care and precision using our bespoke order management system, i Link.
Proactively updating customers and partners on any changes or delays to their orders with kindness, clarity, and understanding.
Supporting our live chat service during busy times, offering real-time help in a tone that feels just like a conversation in one of our stores.
Responding to product and service queries across phone and email, sharing your knowledge with confidence and calm.
Customer Experience Advisor in Swindon employer: Neptune (Europe)
At Neptune, we pride ourselves on fostering a warm and inclusive work culture that values creativity and collaboration. As a Client Experience Lead in our beautiful Guildford showroom, you'll enjoy opportunities for personal and professional growth while being part of a passionate team dedicated to delivering exceptional customer service. With a focus on employee well-being and development, we offer a supportive environment where your contributions are recognised and celebrated.
