At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
We're looking for an experienced, warm and personable Client Experience Lead to join our superb team within our stunning Showroom in Knutsford on a permanent, full time basis working 40 hours per week over 5 days. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a eye for interiors, and bring energy and organisation to everything you do.
What you'll be doing
As a Client Experience Lead, you'll support the Design Lead and Head of Design Stores in leading the team and ensuring the showroom runs smoothly day to day. From thoughtful gifting to whole-home design, you'll help deliver a personal, considered service while upholding the high standards that define the Neptune in-store experience.
Day to day, you'll:
Help recruit, lead and motivate a high-performing, engaged team who take pride in delivering thoughtful, personal service
Support in handling customer queries and communications professionally, promptly, and with care
Oversee stock management across the showroom, including deliveries, booking-in, replenishment and stock takes, ensuring inventory accuracy while supporting the resolution of customer service issue
Support the commercial running of the showroom by ensuring accurate pricing, managing banking processes securely, and assisting payroll through effective rota planning and attendance reporting
Support the Design Lead in the day-to-day leadership of the team, including opening and closing the store, coaching Design Advisors and delivering training aligned with Neptune's products and service standards
A little about you
You're someone who naturally puts people at ease and find joy in helping customers feel heard, understood and inspired. You'll bring previous experience at supervisory or assistant store leader level, ideally within an interiors or design-led retail environment with a service-first mindset and great communication skills - both written and spoken - and confidence using Outlook and other digital tools. You'll bring a love for interiors and a good eye ...
Assistant Store Manager in Knutsford employer: Neptune (Europe)
At Neptune, we pride ourselves on fostering a warm and inclusive work culture that values creativity and collaboration. As a Client Experience Lead in our beautiful Guildford showroom, you'll enjoy opportunities for personal and professional growth while being part of a passionate team dedicated to delivering exceptional customer service. With a focus on employee well-being and development, we offer a supportive environment where your contributions are recognised and celebrated.
