At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service. We're looking for a warm and personable Client Experience Lead to join our superb team within our stunning Showroom in Canterbury on a fixed term contract (up to 12 months), full time basis, working 40 hours per week over Monday to Sunday. You'll be someone who loves making people feel welcome, has exceptional customer service and leadership experience, a eye for interiors, and bring energy and organisation to everything you do. What you'll be doing As a Client Experience Lead, you'll support the Design Lead and Head of Design Stores in leading the team and ensuring the showroom runs smoothly day to day. From thoughtful gifting to whole-home design, you'll help deliver a personal, considered service while upholding the high standards that define the Neptune in-store experience. Day to day, you'll: Help recruit, lead and motivate a high-performing, engaged team who take pride in delivering thoughtful, personal service Support in handling customer queries and communications professionally, promptly, and with care Oversee stock management across the showroom, including deliveries, booking-in, reple...
Assistant Manager in Kent employer: Neptune (Europe)
At Neptune, we pride ourselves on fostering a warm and inclusive work culture that values creativity and collaboration. As a Client Experience Lead in our beautiful Guildford showroom, you'll enjoy opportunities for personal and professional growth while being part of a passionate team dedicated to delivering exceptional customer service. With a focus on employee well-being and development, we offer a supportive environment where your contributions are recognised and celebrated.
