At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
We're looking for a warm and personable Design Advisor to join team in our brand new stunning showroom and design studio in Harrogate on a permanent, part time basis working 20 hours per week, over 3 days on a rota basis covering Monday to Sunday. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you'll be doing
As a Design Advisor, you'll be the first point of contact for our customers, offering a warm welcome and thoughtful guidance as they explore everything from gifting and home styling to whole-home collections and kitchen design services. With a natural eye for interiors and a genuine passion for service, you'll help customers feel confident, inspired and supported throughout their Neptune journey
Day to day, you'll:
Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials.
Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships.
A little about you
You'll have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling. You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life. You'r...
Retail Sales Assistant (20 hours) in Harrogate employer: Neptune (Europe)
At Neptune, we pride ourselves on fostering a warm and inclusive work culture that values creativity and collaboration. As a Client Experience Lead in our beautiful Guildford showroom, you'll enjoy opportunities for personal and professional growth while being part of a passionate team dedicated to delivering exceptional customer service. With a focus on employee well-being and development, we offer a supportive environment where your contributions are recognised and celebrated.
