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- Tasks: Lead a dynamic team to deliver exceptional customer service and maintain showroom standards.
- Company: Neptune, a brand dedicated to creating beautiful and comfortable living spaces.
- Benefits: Full-time role with competitive pay and opportunities for personal growth.
- Other info: Permanent position with a supportive work environment in a stunning showroom.
- Why this job: Join a passionate team and help customers create their dream homes every day.
- Qualifications: Exceptional customer service skills and a flair for interior design.
The predicted salary is between 28800 - 43200 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
We're looking for a warm and personable Client Experience Lead (Assistant Store Manager) to join our superb team within our stunning Showroom in Bury St. Edmunds on a permanent, full time basis working 40 hours over 7 days of the week, on a rota basis. You'll be someone who loves making people feel welcome, has exceptional customer service experience, an eye for interiors, and brings energy and organisation to everything you do.
What you'll be doing:
- Support the Head of Design Stores in leading the team and ensuring the showroom runs smoothly day to day.
- Help deliver a personal, considered service while upholding the high standards that define the Neptune in-store experience.
- Help lead and motivate a high-performing, engaged team who take pride in delivering thoughtful, personal service.
- Support in handling customer queries and communications professionally, promptly, and with care.
- Oversee stock management across the showroom, including deliveries, booking-in, replenishment and stock takes.
Assistant Store Manager employer: Neptune (Europe)
Contact Detail:
Neptune (Europe) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Neptune's website and social media. This will help you understand their values and how you can fit into their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in-store. Being able to demonstrate your exceptional service skills during the interview will set you apart.
✨Tip Number 3
Show off your passion for interiors! Bring along examples of your favourite design pieces or ideas that resonate with Neptune’s aesthetic. This will show your enthusiasm and eye for detail.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your interest in the role.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for customer service and interiors. A warm and personable tone will resonate well with us.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and team leadership. We’re looking for someone who can motivate a team and create a welcoming atmosphere, so connect your past roles to what we do at Neptune.
Be Specific About Your Skills: Don’t just say you have great organisational skills; give us examples! Whether it’s managing stock or leading a team, specific anecdotes will help us understand how you can contribute to our showroom's success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Neptune family!
How to prepare for a job interview at Neptune (Europe)
✨Know the Brand Inside Out
Before your interview, take some time to really understand Neptune's ethos and values. Familiarise yourself with their product range and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Client Experience Lead, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these stories to the role and demonstrate your ability to create a welcoming atmosphere.
✨Bring Your Design Eye
Since the role involves an eye for interiors, be ready to discuss your personal style and any relevant experience in design or home decor. You might even want to bring along a portfolio of your favourite designs or inspirations to share during the interview.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions that show your enthusiasm for the role and the company. Ask about team dynamics, training opportunities, or how they measure success in the showroom. This will demonstrate your proactive attitude and genuine interest in contributing to the team.