At a Glance
- Tasks: Welcome customers and provide expert design advice to create their dream homes.
- Company: Join Neptune, a leading brand in home design with a focus on quality and craftsmanship.
- Benefits: Enjoy competitive pay, generous holidays, gym membership, and discounts on products.
- Other info: Flexible part-time hours with opportunities for personal growth and community involvement.
- Why this job: Be part of a supportive team and help customers feel inspired in their home journey.
- Qualifications: Customer service experience and a passion for interiors are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we are here to help our customers create their dream homes - and it all begins with exceptional service.
We are looking for a warm and personable Design Advisor to join our superb team within our stunning Showroom in Bath on a permanent, part-time basis working 32 hours over 5 days of the week. You will be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you will be doing
- Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
- Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials.
- Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
- Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
- Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
- Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
- Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships.
A little about you
You will have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling. You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life. You are organised and comfortable using tools such as Excel and Outlook, and you are motivated by achieving results while always keeping the customer experience at the heart of what you do. Most importantly, you are warm, approachable and enjoy working collaboratively as part of a supportive team.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Design Advisor in Taunton employer: Neptune (Europe) Ltd
At Neptune, we pride ourselves on being an exceptional employer, offering a warm and inclusive work culture that values collaboration and creativity. As a Design Advisor in our stunning Bath showroom, you'll enjoy competitive benefits, including generous holiday allowances, training workshops, and unique perks like a day off for your birthday and volunteer days. Join us to be part of a team that is passionate about helping customers create their dream homes while fostering your personal and professional growth in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Design Advisor in Taunton
✨Tip Number 1
Get to know the company! Before you step into that showroom, do a bit of homework on Neptune. Familiarise yourself with their products and values. This way, when you chat with customers, you can offer genuine insights and show that you’re truly passionate about what they do.
✨Tip Number 2
Practice your people skills! As a Design Advisor, you'll be the friendly face that welcomes customers. So, brush up on your conversational skills and think about how you can make each customer feel special. A warm smile and a thoughtful question can go a long way!
✨Tip Number 3
Show off your design flair! Bring along a portfolio or examples of your previous work in interiors. Whether it’s mood boards or photos of styled spaces, having something visual can help you stand out and demonstrate your keen eye for design.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds. Plus, it’s a great way to reinforce that warm, personable vibe they’re looking for!
We think you need these skills to ace Design Advisor in Taunton
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for interiors and customer service. A warm and personable tone will resonate well with us.
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing roles. We love seeing how you've made customers feel welcome and supported in the past. Tailoring your application to reflect our values will definitely catch our eye!
Be Specific About Your Skills:Don’t just say you have a keen eye for design; give us examples! Whether it’s about colour matching or styling tips, specific details about your skills will help us understand how you can contribute to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Neptune (Europe) Ltd
✨Know Your Design Stuff
Brush up on your knowledge of interior design trends, materials, and styles. Be ready to discuss your favourite pieces and how they can enhance a home. This will show your passion for the role and help you connect with customers.
✨Practice Your People Skills
Since you'll be the first point of contact for customers, practice your warm greetings and active listening skills. Role-play with a friend to simulate customer interactions, ensuring you can offer thoughtful advice and make them feel welcome.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed customer enquiries or sales in the past. Highlight your experience with tools like Excel and Outlook, as these will be crucial in handling orders and coordinating appointments.
✨Embrace the Company Values
Familiarise yourself with Neptune's values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. Think of examples from your past experiences that align with these values, as this will demonstrate your fit within their team culture.
