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- Tasks: Manage and optimise our ecommerce site for a seamless customer experience.
- Company: Join Neptune, a design-loving community focused on craftsmanship and quality.
- Benefits: Generous holiday allowance, life assurance, discounts, and training workshops.
- Why this job: Shape online shopping experiences and make a real impact in a growing business.
- Qualifications: Experience in ecommerce, strong analytical skills, and a passion for customer experience.
- Other info: Collaborative environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
At Neptune, we believe that thoughtful design and considered details make all the difference and that philosophy extends to our digital experience as much as it does to our furniture and homes. We are looking for an Ecommerce Executive to help shape and refine our online store, ensuring every customer journey feels as seamless and inspiring as stepping into one of our spaces.
The Role
Supporting the day-to-day management and optimisation of our ecommerce site, you will play a key role in delivering a best-in-class online experience that drives performance while staying true to our brand. You will take ownership of selected product categories, ensuring they are carefully merchandised, fully optimised and presented with accurate, compelling content. From supporting product launches to building promotions and maintaining key areas of the site, you will ensure everything is delivered thoughtfully and on time.
What You Will Be Doing
- Managing and optimising assigned product categories, with a focus on merchandising, imagery and product data
- Supporting onsite launches, coordinating timelines and ensuring smooth execution
- Building promotional activity and updating key site areas in line with the marketing calendar
- Monitoring website performance using analytics tools, identifying opportunities to improve revenue, conversion and customer engagement
- Using merchandising and recommendation tools to enhance product discovery and increase basket value
- Managing day-to-day website operations, resolving issues and maintaining a smooth customer experience
- Keeping product content and imagery accurate and up to date
- Continuously refining customer journeys with a focus on intent and ease
About You
You will bring a considered, detail-focused approach, alongside a genuine interest in ecommerce and customer experience. With previous experience in an ecommerce role, you will have a strong understanding of online trading and website performance, ideally with some familiarity with Shopify. Comfortable using analytics tools such as Google Analytics, Adobe Analytics or Microsoft Clarity, you will be confident interpreting data and turning insights into action. Highly organised and deadline-driven, you will be able to manage multiple priorities without losing sight of the details, while maintaining a strong grasp of ecommerce content and product information systems. A collaborative team player with excellent interpersonal skills, you will also bring curiosity, a desire to learn and grow, and a customer-first mindset in everything you do.
Why Neptune?
Joining Neptune means joining a community of thoughtful, skilled, design-loving people. You will work with beautiful products, be part of meaningful projects, and help customers create homes that feel truly personal. And you will do it with the support of a brand built on craftsmanship, honesty and timeless style. In return we offer competitive salaries and a great range of benefits.
What Benefits we can offer you
At Neptune, we value our employees for always going above and beyond; we reward them by offering more than just a competitive salary:
- Generous Holiday Allowance
- Life Assurance
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous new item and outlet discounts
- Competitive salary
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for our kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Ecommerce Executive in Swindon employer: Neptune (Europe) Ltd
Contact Detail:
Neptune (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Executive in Swindon
✨Tip Number 1
Get to know Neptune's brand inside out! Dive into their website and social media to understand their style and values. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Ecommerce Executive role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by thinking about how you can enhance customer journeys. Bring examples of how you've optimised ecommerce sites in the past, and be ready to discuss how you'd apply that knowledge at Neptune.
✨Tip Number 4
Don't forget to apply through our website! It shows you're serious about the role and gives you a better chance of standing out. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Ecommerce Executive in Swindon
Some tips for your application 🫡
Show Your Passion for Ecommerce: When you're writing your application, let your enthusiasm for ecommerce shine through! We want to see that you genuinely care about creating seamless online experiences and have a keen interest in how digital retail works.
Tailor Your Content: Make sure to customise your application to reflect the specific role of Ecommerce Executive at Neptune. Highlight your relevant experience with product categories, merchandising, and any tools like Shopify or analytics software you've used. This shows us you’re serious about this opportunity!
Be Detail-Oriented: Since we value thoughtful design and attention to detail, ensure your application is free from typos and errors. A polished application reflects your ability to manage product content accurately, which is crucial for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our brand and values!
How to prepare for a job interview at Neptune (Europe) Ltd
✨Know Your Ecommerce Stuff
Make sure you brush up on your ecommerce knowledge, especially around merchandising and product optimisation. Familiarise yourself with tools like Shopify and analytics platforms such as Google Analytics, as these will likely come up in conversation.
✨Showcase Your Attention to Detail
Since the role requires a detail-focused approach, be prepared to discuss specific examples from your past experiences where your attention to detail made a difference. Whether it was optimising product listings or managing timelines for launches, highlight how your meticulous nature contributed to success.
✨Demonstrate Your Customer-Centric Mindset
Neptune values a customer-first approach, so think about how you've enhanced customer journeys in previous roles. Be ready to share insights on how you’ve used data to improve user experience and drive engagement on ecommerce sites.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about Neptune's ecommerce strategy and how they measure success. This shows your genuine interest in the role and helps you assess if the company aligns with your values and career goals.