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- Tasks: Lead design services, ensuring exceptional customer experiences and project delivery.
- Company: Neptune, a design-led company creating beautiful home spaces.
- Benefits: Competitive salary, generous holidays, gym membership, and discounts.
- Why this job: Join a passionate team and shape the future of home design.
- Qualifications: Leadership experience in design, strong organisation, and customer service skills.
- Other info: Flexible working hours with opportunities for personal growth and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we are here to help our customers create their dream homes - and it all begins with exceptional service.
We are looking for a warm and personable Senior Design Services Lead to join our superb team within our stunning Showroom in Bath on a permanent basis working 40 hours over 5 days of the week. You will be someone who loves making people feel welcome, has exceptional customer service experience, an eye for interiors, and brings energy and organisation to everything you do.
What you will be doing
As Senior Design Services Lead, you will be the central point for design-led services within your region, championing exceptional customer experiences at every stage. Acting as the key link between the central design support function and the Head of Design Stores, you will ensure a seamless, consistent approach to service delivery across all touchpoints. With a focus on service excellence, you lead by example, embedding best-in-class standards across both your hub store and wider area, while driving efficiency, collaboration, and operational rigour throughout the end-to-end journey of kitchen and home design projects, always placing the customer experience at the heart of everything you do.
Day to day, you will:
- Lead performance across a regional design pipeline, converting opportunities into sales while protecting margin, quality, and customer trust.
- Act as the go-to expert for kitchen and whole-home design services, ensuring consistency, technical excellence, and brand standards across all design stores.
- Coach, support, and inspire Design Leads and Designers through clear direction, regular project reviews, and hands-on problem solving.
- Champion world class customer experience while balancing commercial targets, operational efficiency, and flawless project delivery.
- Bridge design stores and central design teams, stepping up for the Head of Design Stores when needed and helping shape the future of design services across the area.
A little about you
You will bring leadership experience within a design-led environment, confidently managing projects across multiple sites with strong organisation and attention to detail. Comfortable with Microsoft Office and project systems, you communicate clearly and collaborate effortlessly, adapting to changing priorities with a proactive, calm approach. Passionate about exceptional customer service, you contribute ideas that evolve our design services, while handling high-value projects, negotiations, and challenges with confidence, care, and professionalism. Our store is open 7 days of the week, so it is important that you have the flexibility to work during the week and weekends too.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Senior Design Services Lead employer: Neptune (Europe) Ltd
Contact Detail:
Neptune (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Design Services Lead
✨Tip Number 1
Get to know the company inside out! Research Neptune's design philosophy and values so you can chat about how your experience aligns with their mission. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to design services and customer experience. Think of examples from your past roles that showcase your leadership and problem-solving skills – this is your time to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen on joining the team!
We think you need these skills to ace Senior Design Services Lead
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for design and customer service. A warm and personable tone can really make your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in design-led environments. We’re looking for someone who can manage projects and inspire others, so be specific about your past roles and how they relate to what we do at Neptune.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, clarity is key!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Neptune (Europe) Ltd
✨Know Your Design Stuff
Brush up on your knowledge of kitchen and home design trends. Be ready to discuss your favourite styles and how they can enhance customer experiences. This shows your passion and expertise, which is crucial for the Senior Design Services Lead role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a client's needs. This will demonstrate your alignment with Neptune's commitment to creating a welcoming environment.
✨Be Ready to Lead
Since this role involves coaching and inspiring others, think of instances where you've successfully led a team or project. Highlight your leadership style and how you motivate others to achieve their best, as this will resonate well with the interviewers.
✨Embrace Flexibility
Given the store's hours, be prepared to discuss your availability and willingness to work weekends. Show that you're adaptable and ready to step up when needed, which is key for maintaining operational efficiency in a dynamic environment.