At a Glance
- Tasks: Welcome customers, offer design advice, and maintain showroom standards.
- Company: Neptune, a brand dedicated to beautiful home design and exceptional service.
- Benefits: Competitive salary, generous holiday, discounts, and wellness perks.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Join a supportive team and help customers create their dream homes.
- Qualifications: Customer service experience and a passion for interiors.
The predicted salary is between 20000 - 25000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
We're delighted to be opening Neptune Newcastle very soon, and are looking for a warm and personable Design Advisor to join on a permanent, part time basis working 20 hours over 4 days of the week, between 10am and 8pm. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you'll be doing
- Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
- Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials.
- Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
- Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
- Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
- Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
- Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships.
A little about you
You'll have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling. You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life. You're organised and comfortable using tools such as Excel and Outlook, and you're motivated by achieving results while always keeping the customer experience at the heart of what you do. Most importantly, you're warm, approachable and enjoy working collaboratively as part of a supportive team.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
Retail Sales Assistant employer: Neptune (Europe) Ltd
At Neptune, we pride ourselves on creating a warm and inclusive work environment where our employees can thrive. As a Retail Sales Assistant in our new Newcastle location, you'll enjoy competitive benefits, including generous holiday allowances and opportunities for personal growth through training workshops. Join a supportive team that values collaboration and creativity, all while helping customers transform their homes into beautiful spaces.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant
✨Tip Number 1
Get to know Neptune's vibe! Before your interview, dive into their website and social media. Familiarise yourself with their products and design philosophy so you can chat confidently about how you can contribute to their mission of creating beautiful spaces.
✨Tip Number 2
Practice your people skills! As a Design Advisor, you'll be the friendly face welcoming customers. Role-play with a mate or in front of a mirror to nail that warm, approachable attitude. Show them you’re not just about selling but genuinely care about helping customers find their dream home.
✨Tip Number 3
Bring your passion for interiors to the table! Think about your favourite design trends or pieces and how they could fit into Neptune’s offerings. Be ready to share your ideas during the interview – it’ll show you’re not just a fit for the role, but also for the brand.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Sales Assistant
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for interiors and customer service. A warm and personable tone will resonate well with us.
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing roles. We love seeing how you've made customers feel welcome and supported in the past. Tailoring your application to reflect the skills mentioned in the job description will definitely catch our eye!
Be Specific About Your Skills:Don’t just say you have a keen eye for interiors; give us examples! Whether it’s about colour matching or styling tips, specific anecdotes can really help us understand your expertise. We appreciate detail and clarity in applications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Neptune (Europe) Ltd
✨Know Your Interiors
Brush up on your knowledge of interior design trends, materials, and styles. Be ready to discuss your favourite pieces or projects you've worked on, as this will show your genuine passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help a customer, as this aligns perfectly with Neptune's commitment to creating a warm and welcoming experience.
✨Practice Your Warm Welcome
Since you'll be the first point of contact for customers, practice how you would greet someone entering the showroom. A friendly smile and a welcoming tone can make all the difference, so rehearse your introduction to ensure it feels natural and inviting.
✨Be Ready to Discuss Sales Techniques
Familiarise yourself with consultative selling techniques, as you'll need to guide customers through their choices. Prepare to discuss how you would approach a customer looking for advice on home styling or kitchen design, demonstrating your ability to listen and offer thoughtful suggestions.
