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- Tasks: Welcome customers, provide design advice, and support sales in our beautiful showroom.
- Company: Neptune, a brand dedicated to creating beautiful, comfortable living spaces.
- Benefits: Competitive salary, generous holiday, gym membership, and discounts on products.
- Why this job: Join a passionate team and help customers create their dream homes every day.
- Qualifications: Customer service experience, great communication skills, and a love for interiors.
- Other info: Flexible hours, inclusive culture, and opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
We're looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in York on a permanent, full time basis working 40 hours over 5 days of the week. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you'll be doing
- You'll be the first smile our customers meet - whether in person, on the phone, or via email. You'll guide them through their journey with us, offering thoughtful advice, tailored suggestions, and a calm helping hand from the first conversation through to aftercare.
- Greet customers with a warm, natural welcome - offering refreshments, samples and your undivided attention.
- Listen carefully to customer needs and share your product knowledge to help them find just the right thing.
- Handle sales, orders and queries with accuracy and a keen eye for detail.
- Keep in touch with customers to update them on orders, offer support, and resolve queries with care.
- Support the team with design appointments, visual merchandising, store upkeep, and keeping our space beautifully presented.
- Promote our whole-home concept, including kitchen design consultations.
- Help shape our collections by feeding back popular product trends and customer requests.
- Lend a hand with marketing - from social media to in-store events - to help our Neptune story reach more homes.
A little about you
You're someone who naturally puts people at ease and finds joy in helping customers feel heard, understood and inspired. You'll bring previous experience in a customer-facing role with a service-first mindset and great communication skills - both written and spoken - and confidence using Outlook and other digital tools. You'll bring a love for interiors and a good eye for colour and texture - with a genuine interest in helping customers make beautiful choices. You'll also be organised with a proactive approach, always looking for ways to go the extra mile. It's also important that you bring confidence and a natural affinity of working in a calm and professional way, even when under pressure. Our store is open 7 days of the week, so it's important that you have the flexibility to work during the week and weekends too.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
Home Specialist - Full Time in Oxford employer: Neptune (Europe) Ltd
Contact Detail:
Neptune (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Specialist - Full Time in Oxford
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Neptune's values and products. This way, you can show off your passion for their mission and how you can contribute to creating beautiful spaces.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to make customers feel welcome and understood. Role-playing with a friend can help you nail that warm, personable vibe they’re looking for.
✨Tip Number 3
Show off your design eye! Bring along examples of your favourite interior styles or even a mood board. This will not only highlight your keen eye for interiors but also spark engaging conversations during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds.
We think you need these skills to ace Home Specialist - Full Time in Oxford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for interiors and customer service. A warm and personable tone will resonate well with us.
Tailor Your Experience: Make sure to highlight your previous customer-facing roles and any relevant experience that aligns with the Home Specialist position. We love seeing how your skills can contribute to creating beautiful spaces for our customers.
Be Detail-Oriented: Pay attention to the details in your application. Just like we do with our products, we appreciate accuracy and clarity. Double-check for any typos or errors before hitting send – it shows you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Neptune (Europe) Ltd
✨Show Your Warmth
As a Home Specialist, your ability to make customers feel welcome is key. Practice a friendly greeting and think about how you can create a warm atmosphere during the interview. Remember, it’s all about making a connection!
✨Know Your Products
Familiarise yourself with Neptune's product range and the whole-home concept. Be ready to discuss how you would help customers choose the right items for their homes. Showing that you have a keen eye for interiors will impress the interviewers.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went the extra mile or resolved a difficult situation. This will highlight your service-first mindset.
✨Be Organised and Proactive
During the interview, convey your organisational skills and proactive approach. Share how you manage tasks efficiently, especially in a busy retail environment. This will show that you can handle the pressures of the role while keeping everything running smoothly.
