At a Glance
- Tasks: Welcome customers and provide expert design advice to create their dream homes.
- Company: Neptune, a leading brand in home design and furniture.
- Benefits: Competitive salary, generous holidays, gym membership, and discounts.
- Other info: Inclusive workplace with excellent career growth and training opportunities.
- Why this job: Join a supportive team and help customers bring their interior dreams to life.
- Qualifications: Customer service experience and a passion for interiors.
The predicted salary is between 30000 - 40000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we’re here to help our customers create their dream homes - and it all begins with exceptional service.
We’re looking for a warm and personable Design Advisor to join our superb team within our stunning Showroom in Knutsford on a permanent, part-time basis working 40 hours over 5 days of the week. You’ll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you’ll be doing
- Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
- Understand each customer’s needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials.
- Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
- Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
- Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
- Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
- Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships.
A little about you
You’ll have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling. You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life. You’re organised and comfortable using tools such as Excel and Outlook, and you’re motivated by achieving results while always keeping the customer experience at the heart of what you do. Most importantly, you’re warm, approachable and enjoy working collaboratively as part of a supportive team.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We’re an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone’s voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we’re perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune’s trademark ‘look’ is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We’re also respected for our commitment to craft and quality. Put simply, we make things we’re proud of, and that are designed to last a lifetime.
Design Advisor in Knutsford employer: Neptune (Europe) Ltd
At Neptune, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity and collaboration. As a Barista at The Provenist in Bath, you'll enjoy the unique advantage of working in a beautifully designed space that fosters community and connection, alongside opportunities for personal and professional growth within our expanding brand. Join us to be part of a team that celebrates great food and warm hospitality, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Design Advisor in Knutsford
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Neptune's values and products. This way, you can show off your passion for their design philosophy and how you can contribute to creating those beautiful spaces.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you can make customers feel welcome and valued. Role-play with a friend or family member to nail that warm and personable approach.
✨Tip Number 3
Show off your design eye! Bring along a portfolio or examples of your previous work in interiors. This will help you demonstrate your keen eye for detail and how you can help customers bring their ideas to life.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Design Advisor in Knutsford
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for interiors and customer service. A warm and personable tone will resonate well with us.
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing roles. We’re looking for someone who understands the importance of making customers feel welcome, so share specific examples of how you've done this in the past.
Be Detail-Oriented:Attention to detail is key in our world of design. When you write your application, ensure it’s free from typos and clearly structured. This shows us that you care about quality and craftsmanship, just like we do!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Neptune (Europe) Ltd
✨Know Your Interiors
Brush up on your knowledge of interior design trends, materials, and styles. Be ready to discuss your favourite pieces and how they can enhance a space. This will show your genuine passion for the role and help you connect with customers.
✨Practice Your Warm Welcome
Since you'll be the first point of contact for customers, practice delivering a warm and inviting greeting. Role-play with a friend or family member to ensure you come across as approachable and friendly, making customers feel at home right away.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlight how you resolved issues or provided thoughtful advice, as this aligns perfectly with Neptune's commitment to exceptional service.
✨Engage with the Whole-Home Philosophy
Familiarise yourself with Neptune's whole-home philosophy and kitchen design services. Be ready to discuss how you would promote these concepts in a consultative manner, demonstrating your understanding of the brand and its values.
