Home Specialist

Overview

We\’re looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in Chiswick on a permanent, part time basis, working 12 hours a week (Monday to Sunday on a rota basis). You\’ll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.

Responsibilities

• Greet customers with a warm, natural welcome – offering refreshments, samples and your undivided attention.
• Listen carefully to customer needs and share your product knowledge to help them find the right thing.
• Handle sales, orders and queries with accuracy and keen eye for detail.
• Keep in touch with customers to update them on orders, offer support, and resolve queries with care.
• Support the team with design appointments, visual merchandising, store upkeep, and keeping our space beautifully presented.
• Promote our whole-home concept, including kitchen design consultations.
• Help shape our collections by feeding back popular product trends and customer requests.
• Lend a hand with marketing – from social media to in-store events – to help our Neptune story reach more homes.
• Bring previous experience in a customer-facing role with a service-first mindset and great communication skills – both written and spoken – and confidence using Outlook and other digital tools.
• Love for interiors and a good eye for colour and texture – with a genuine interest in helping customers make beautiful choices.
• Be organised with a proactive approach, always looking for ways to go the extra mile.
• Display confidence and a natural affinity for working in a calm and professional way, even when under pressure.

Qualifications

• Experience in a customer-facing role with a service-first mindset.
• Excellent written and spoken communication skills.
• Confidence using Outlook and other digital tools.
• Good eye for colour, texture, and interior design.
• Organised and proactive attitude.
• Ability to remain calm and professional under pressure.

Benefits

• Refer a friend scheme
• Long service holiday allowance increase
• Training workshops
• Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
• Competitive salary
• Generous holiday allowance
• Life assurance
• Company sick pay
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Gym membership
• Generous Neptune new item and outlet discounts
• Perkbox: Wellbeing Hub and Retail Discounts Portal
• Your birthday day off
• Two paid volunteer days a year
• Day off if you become a Grandparent
• A week off to celebrate a life event

Equal Opportunities

We are an equal opportunities employer, welcoming everyone and creating inclusive teams, where all applicants and colleagues have the same opportunities. Join us and be yourself in an environment that actively promotes equality, diversity, and inclusion.

Company Story

Founded in 1996 by John Sims-Hilditch and Giles Redman, Neptune designs and makes pieces for your whole home. Recognised for exacting standards, design-led aesthetic, and expert craftsmanship, we\’re known for kitchens and heirloom-worthy dressers. Our brand is British: refined, simple, sturdy, and obsessively attentive to detail. We pride ourselves on craft, quality, and items that are built to last a lifetime.