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- Tasks: Assist customers in creating their dream homes with exceptional service and design advice.
- Company: Neptune, a brand dedicated to beauty and comfort in everyday living.
- Benefits: Competitive pay, employee discounts, and a supportive team environment.
- Why this job: Join a passionate team and help customers transform their spaces into beautiful homes.
- Qualifications: Warm personality and a love for home design and customer service.
- Other info: Work in a stunning showroom with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we\’re here to help our customers create their dream homes- and it all begins with exceptional service.
We\’re looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in Chiswick on a permanent, part time basis, working 24 hours a week (Monday to Sunday on a rota basis)
You\’ll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you\’ll be doing
You\’ll be the first smile our customer meet – whether in person, on the phone, or via email. You\’ll guide them through their journey with us, offering thoughtful advice, tailored suggestions, and a calm helping hand from the first conversation through aftercare.
Day to day you\’ll:
- Greet customers with a warm, natural welcome – offering refreshments, samples and your undivided attention.
- Listen carefully to customer needs and share your product knowledge to help them find just the right thing.
- Handle sales, orders and queries with accuracy and keen eye for detail.
- Keep in touch with customers to update them on orders, offer support, and resolve queries with care.
- Support the team with design appointments, visual merchandising, store upkeep, and keeping our space beautifully presented.
- Promote our whole-home concept, including kitchen design consultations.
- Help shape our collections by feeding back popular product trends and customer requests.
- Lend a hand with marketing – from social media to in-store events – to help our Neptune story reach more homes.
A little about you
- You\’re someone who naturally puts people at ease and find joy in helping customers feel heard, understood and inspired. You\’ll bring previous experience in a customer-facing role with a service-first mindset and great communication skills – both written and spoken – and confidence using Outlook and other digital tools. You\’ll bring a love for interiors and a good eye for colour and texture – with a genuine interest in helping customers make beautiful choices.
You\’ll also be organised with a proactive approach, always looking for ways to go the extra mile. It\’s also important that you bring confidence and a natural affinity of working in a calm and professional way, even when under pressure.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
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Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We\’re an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone\’s voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we\’re perhaps most known for kitchens – with heirloom-worthy dressers not far behind. Neptune\’s trademark \’look\’ is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We\’re also respected for our commitment to craft and quality. Put simply, we make things we\’re proud of, and that are designed to last a lifetime.
Home Specialist employer: NEPTUNE (EUROPE) LTD
Contact Detail:
NEPTUNE (EUROPE) LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Specialist
✨Tip Number 1
Get to know the company and its products inside out. When you walk into that showroom, you want to be able to chat about furniture pieces and design advice like a pro. This shows your passion and helps you connect with customers.
✨Tip Number 2
Practice your people skills! As a Home Specialist, you'll be interacting with customers all day. Role-play with friends or family to get comfortable with different scenarios and questions they might have.
✨Tip Number 3
Dress the part! First impressions matter, especially in a stunning showroom. Wear something that reflects the brand's aesthetic while still being comfortable for you to move around and assist customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Neptune.
We think you need these skills to ace Home Specialist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your warm and personable side shine through! We want to see the real you, so don’t be afraid to share a bit about your passion for home design and customer service.
Tailor Your Application: Make sure to customise your application to reflect how your skills and experiences align with the Home Specialist role. Highlight any relevant experience in retail or customer service that showcases your ability to create a welcoming environment.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our team at Neptune!
How to prepare for a job interview at NEPTUNE (EUROPE) LTD
✨Show Your Warmth
As a Home Specialist, your personality is key! Make sure to showcase your warmth and approachability during the interview. Practice friendly greetings and maintain eye contact to create a welcoming atmosphere.
✨Know the Product
Familiarise yourself with Neptune's furniture pieces and design philosophy. Be prepared to discuss specific products and how they can enhance a customer's home. This shows your genuine interest and helps you connect with the brand.
✨Demonstrate Exceptional Service
Think of examples from your past experiences where you provided outstanding customer service. Be ready to share these stories, highlighting how you went above and beyond to meet customer needs, as this aligns perfectly with Neptune's values.
✨Ask Thoughtful Questions
Prepare some insightful questions about the role and the company culture. This not only shows your enthusiasm but also helps you gauge if Neptune is the right fit for you. Think about what makes a great home experience for customers!
