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- Tasks: Welcome customers, provide design advice, and handle sales with a smile.
- Company: Neptune, a leading home design brand focused on beauty and comfort.
- Benefits: Generous holiday, gym membership, discounts, and volunteer days.
- Why this job: Join a passionate team and help customers create their dream homes.
- Qualifications: Customer service experience and a love for interiors.
- Other info: Inclusive workplace promoting equality and personal growth.
The predicted salary is between 10 - 13 £ per hour.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we are here to help our customers create their dream homes - and it all begins with exceptional service.
We are looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in Guildford on a permanent, part-time basis, working 30 hours a week (Monday to Sunday on a rota basis).
You will be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you will be doing:
- You will be the first smile our customers meet - whether in person, on the phone, or via email.
- You will guide them through their journey with us, offering thoughtful advice, tailored suggestions, and a calm helping hand from the first conversation through aftercare.
- Greet customers with a warm, natural welcome - offering refreshments, samples and your undivided attention.
- Listen carefully to customer needs and share your product knowledge to help them find just the right thing.
- Handle sales, orders and queries with accuracy and a keen eye for detail.
- Keep in touch with customers to update them on orders, offer support, and resolve queries with care.
- Support the team with design appointments, visual merchandising, store upkeep, and keeping our space beautifully presented.
- Promote our whole-home concept, including kitchen design consultations.
- Help shape our collections by feeding back popular product trends and customer requests.
- Lend a hand with marketing - from social media to in-store events - to help our Neptune story reach more homes.
A little about you:
You are someone who naturally puts people at ease and finds joy in helping customers feel heard, understood and inspired. You will bring previous experience in a customer-facing role with a service-first mindset and great communication skills - both written and spoken - and confidence using Outlook and other digital tools. You will bring a love for interiors and a good eye for colour and texture - with a genuine interest in helping customers make beautiful choices.
You will also be organised with a proactive approach, always looking for ways to go the extra mile. It is also important that you bring confidence and a natural affinity for working in a calm and professional way, even when under pressure.
What Benefits we can offer you:
- Generous holiday allowance
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshop
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story:
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Retail Sales Assistant - Part Time in Guildford employer: NEPTUNE (EUROPE) LTD
Contact Detail:
NEPTUNE (EUROPE) LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Assistant - Part Time in Guildford
✨Tip Number 1
Get to know Neptune's vibe! Before you step into that showroom, have a good look at their products and values. This way, when you chat with the team, you can show off your knowledge and passion for their beautiful pieces.
✨Tip Number 2
Practice your customer service skills! Think about how you can make someone feel special from the moment they walk in. Whether it’s a warm greeting or offering a cup of tea, little touches can make a big difference.
✨Tip Number 3
Show off your eye for design! Bring along some ideas or examples of interiors you love. This will not only highlight your passion but also give you something to discuss during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Retail Sales Assistant - Part Time in Guildford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for interiors and customer service. A warm and friendly tone can really make your application stand out.
Tailor Your Experience: Make sure to highlight any previous customer-facing roles you've had. We love seeing how your experience aligns with what we do at Neptune, so be specific about how you've made customers feel welcome and supported in the past.
Be Detail-Oriented: Since attention to detail is key in this role, ensure your application is free from typos and errors. Double-check everything before hitting send! This shows us that you take pride in your work and care about the little things.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NEPTUNE (EUROPE) LTD
✨Know Your Product
Before the interview, take some time to familiarise yourself with Neptune's products and services. Understand their design philosophy and be ready to discuss how you can help customers find their dream pieces. This will show your genuine interest in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Think about times when you went the extra mile for a customer or resolved a tricky situation. This will demonstrate your service-first mindset and ability to connect with customers.
✨Bring Your Passion for Interiors
Since the role requires a keen eye for interiors, be ready to share your thoughts on current design trends or your favourite styles. You could even bring along a mood board or images of spaces that inspire you. This will highlight your enthusiasm and knowledge in the field.
✨Practice Active Listening
During the interview, practice active listening by engaging with the interviewer’s questions and responding thoughtfully. Show that you can listen carefully to customer needs, just as you would in the role. This skill is crucial for making customers feel heard and understood.
