At a Glance
- Tasks: Welcome customers and provide expert design advice to create their dream homes.
- Company: Neptune, a leading brand in home design with a focus on quality and craftsmanship.
- Benefits: Competitive salary, generous holiday, gym membership, and discounts on products.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth and community involvement.
- Why this job: Join a supportive team and help customers feel inspired in a beautiful showroom.
- Qualifications: Customer service experience and a passion for interiors are essential.
The predicted salary is between 30000 - 40000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
We're looking for a warm and personable Design Advisor to join our superb team within our stunning Showroom in Farnham on a permanent, part-time basis working 32 hours over 5 days of the week. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you'll be doing
As a Design Advisor, you'll be the first point of contact for our customers, offering a warm welcome and thoughtful guidance as they explore everything from gifting and home styling to whole-home collections and kitchen design services. With a natural eye for interiors and a genuine passion for service, you'll help customers feel confident, inspired and supported throughout their Neptune journey.
- Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
- Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials.
- Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
- Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
- Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
- Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
- Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships.
A little about you
You'll have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling. You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life. You're organised and comfortable using tools such as Excel and Outlook, and you're motivated by achieving results while always keeping the customer experience at the heart of what you do. Most importantly, you're warm, approachable and enjoy working collaboratively as part of a supportive team.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.
Locations
Design Advisor in Guildford, Surrey employer: Neptune (Europe) Ltd
At Neptune, we pride ourselves on being an exceptional employer, offering a warm and inclusive work culture that values collaboration and personal growth. As a Design Advisor in our stunning Farnham showroom, you'll enjoy competitive benefits, generous holiday allowances, and unique perks like additional leave for life events, all while helping customers create their dream homes. Join us to be part of a team that embodies our core values and is dedicated to delivering outstanding service in a beautiful environment.
StudySmarter Expert Advice🤫
We think this is how you could land Design Advisor in Guildford, Surrey
✨Tip Number 1
Get to know the company! Before your interview, dive into Neptune's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for customers, think of scenarios where you can demonstrate your warm and welcoming approach. Role-play with a friend to get comfortable.
✨Tip Number 3
Show off your design flair! Bring a portfolio or examples of your previous work in interiors. This will not only highlight your keen eye for design but also give you a chance to discuss your passion for creating beautiful spaces.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind them of your enthusiasm and fit for the Design Advisor role.
We think you need these skills to ace Design Advisor in Guildford, Surrey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and personable nature shine through. We want to see the real you, so don’t be afraid to share a bit about your passion for interiors and customer service!
Tailor Your Experience:Make sure to highlight your relevant experience in customer-facing roles. We’re looking for someone who understands the importance of thoughtful advice and can connect with customers, so give us examples that showcase this.
Be Detail-Oriented:Pay attention to the details in your application. Just like we maintain beautiful showroom standards, we appreciate applications that are well-organised and free from errors. It shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Neptune!
How to prepare for a job interview at Neptune (Europe) Ltd
✨Know Your Design Stuff
Brush up on your knowledge of interior design trends, materials, and styles. Be ready to discuss your favourite pieces and how they can enhance a space. This will show your passion for interiors and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to make a customer feel valued. This is crucial for a role that focuses on creating a warm and welcoming experience.
✨Practice Your Warm Welcome
Since you'll be the first point of contact for customers, practice greeting people warmly and confidently. Role-play with a friend or family member to get comfortable with making a great first impression. Remember, it’s all about making customers feel at home!
✨Be Organised and Ready to Discuss Tools
Familiarise yourself with tools like Excel and Outlook, as these are mentioned in the job description. Be prepared to discuss how you've used these tools in previous roles to stay organised and efficient. This will demonstrate your readiness to hit the ground running.
