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- Tasks: Join our ecommerce team to enhance the online shopping experience and manage product launches.
- Company: Neptune creates beautiful, thoughtful home designs that resonate with customers' hearts.
- Benefits: Enjoy generous holidays, discounts, wellness perks, and a supportive work culture.
- Why this job: Be part of a collaborative team focused on customer journeys and innovative digital experiences.
- Qualifications: Previous ecommerce experience, strong analytical skills, and familiarity with Shopify and Google Analytics required.
- Other info: We value diversity and inclusivity, ensuring every voice is heard in our growing business.
The predicted salary is between 28800 - 43200 £ per year.
At Neptune, we believe in the beauty of considered design. In homes that are both lived-in and loved. And in telling our story in a way that\’s as refined and thoughtful as the spaces we help our customers create homes with heart. As we continue to grow-both online and through our network of stores, we\’re looking for a Ecommerce Merchandiser to help us create a beautifully seamless journey for our customers, from homepage to basket and beyond.
This role sits at the heart of our ecommerce team, working closely with creatives, marketers, planners, and developers to ensure every product is thoughtfully presented, every detail is accurate, and every click brings our customer closer to home. You\’ll be responsible for planning, coordinating and delivering new product launches on our website – making sure everyone involved knows what\’s needed, when, and why.
Day to day you\’ll be responsible for:
- Keeping our homepage and content areas fresh and in line with the wider marketing calendar
- Merchandising our website to support commercial goals and enhance the end-to-end customer journey
- Monitoring key performance metrics like revenue, AOV, and conversion rate, using insight to guide decisions
- Supporting new feature launches, tracking performance and identifying opportunities to optimise
- Working collaboratively across teams to shape meaningful customer journeys across every digital touchpoint
- Maintaining our site navigation, category pages and product listings with clarity, intention and purpose
- Ensuring product details, imagery and content are accurate, up to date, and on-brand
We\’re looking for someone who\’s as passionate about the digital experience as we are about interiors. You\’ll need to have previous ecommerce experience within an omni-channel environment, a strong understanding of how high-end online retail operates, and solid CRO experience. Confidence using tools like Shopify and Google Analytics is also essential. You\’ll be someone with a curious, analytical mindset – enjoying digging into data and finding ways to improve.
It\’s important that you have strong organisation and time-management skills, able to handle multiple projects calmly and efficiently alongside impeccable attention to detail – as the little things really do matter to us. Naturally you\’ll bring a collaborative nature and a drive to put the customer at the heart of everything you do.
We\’re a business built on thoughtful decisions and timeless ideas, and our team is one of the things we\’re proudest of. If you\’re looking for a place where calm heads, clever thinking and genuine collaboration are valued-you\’ll feel at home here.
Benefits we can offer you
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Generous new item and outlet discounts
- Discounted gym membership
- Competitive salary
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Day off if you become a Grandparent
- Two paid volunteer days a year
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We are a growing business that encourages our people to grow with us. Neptune\’s goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone\’s voices are heard.
Ecommerce Merchandiser in Swindon employer: Neptune (Europe) Ltd
Contact Detail:
Neptune (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Merchandiser in Swindon
✨Tip Number 1
Familiarise yourself with Neptune's brand and values. Understanding their commitment to thoughtful design and customer experience will help you align your approach during interviews and discussions, showcasing how you can contribute to their mission.
✨Tip Number 2
Brush up on your knowledge of ecommerce tools, especially Shopify and Google Analytics. Being able to discuss specific features or metrics from these platforms will demonstrate your expertise and readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed product launches or improved customer journeys in previous roles. Highlighting your experience with CRO and data analysis will show that you can make informed decisions that drive results.
✨Tip Number 4
Network with current or former employees of Neptune if possible. Gaining insights into the company culture and team dynamics can give you an edge in understanding what they value in a candidate.
We think you need these skills to ace Ecommerce Merchandiser in Swindon
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Ecommerce Merchandiser at Neptune. Familiarise yourself with their approach to design and customer experience, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous ecommerce experience, particularly in omni-channel environments. Mention specific tools like Shopify and Google Analytics that you are proficient in, as these are essential for the role.
Showcase Your Analytical Skills: Since the role requires monitoring key performance metrics, include examples of how you've used data to drive decisions in past roles. This could be through improving conversion rates or enhancing customer journeys.
Craft a Thoughtful Cover Letter: Your cover letter should reflect your passion for digital experiences and interiors. Discuss how your values align with Neptune's and how you can contribute to creating a seamless customer journey. Be sure to convey your collaborative nature and attention to detail.
How to prepare for a job interview at Neptune (Europe) Ltd
✨Showcase Your Ecommerce Knowledge
Make sure to highlight your previous ecommerce experience, especially in an omni-channel environment. Be prepared to discuss how high-end online retail operates and share specific examples of successful projects you've worked on.
✨Demonstrate Analytical Skills
Since the role requires monitoring key performance metrics, come ready to discuss your experience with tools like Google Analytics. Share insights from past data analysis that led to improved conversion rates or revenue.
✨Emphasise Collaboration
This position involves working closely with various teams. Be ready to provide examples of how you've successfully collaborated with creatives, marketers, and developers in the past to enhance customer journeys.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, such as launching a new product or optimising site navigation. Think through your approach and be ready to explain your thought process clearly.
