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- Tasks: Welcome customers and provide expert design advice to create their dream homes.
- Company: Neptune, a leading brand in home design with a focus on quality and craftsmanship.
- Benefits: Competitive salary, generous holiday allowance, gym membership, and discounts.
- Why this job: Join a supportive team and help customers feel inspired in a beautiful showroom.
- Qualifications: Customer service experience and a passion for interiors are essential.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth and community involvement.
The predicted salary is between 30000 - 40000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we are here to help our customers create their dream homes - and it all begins with exceptional service.
We are looking for a warm and personable Design Advisor to join our superb team within our stunning Showroom in Bristol on a 12 month fixed term contract, on a full time basis working 40 hours over 5 days of the week. You will be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you will be doing
- Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
- Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials.
- Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
- Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
- Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
- Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
- Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships.
A little about you
You will have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling. You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life. You are organised and comfortable using tools such as Excel and Outlook, and you are motivated by achieving results while always keeping the customer experience at the heart of what you do. Most importantly, you are warm, approachable and enjoy working collaboratively as part of a supportive team.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality.
Design Advisor (FTC) employer: Neptune (Europe) Ltd
Contact Detail:
Neptune (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Design Advisor (FTC)
✨Tip Number 1
Get to know the company! Before your interview, dive into Neptune's values and products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your warm and personable approach. Role-playing with a friend can help you feel more confident when interacting with customers.
✨Tip Number 3
Show off your design eye! Bring along a portfolio or examples of your previous work in interiors. This will not only highlight your keen eye for design but also give you something tangible to discuss during your interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to reiterate your interest in the role and leave a lasting impression on the hiring team.
We think you need these skills to ace Design Advisor (FTC)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for design and customer service. A warm and personable tone will resonate well with us.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles and any specific skills related to interiors. We love seeing how your background aligns with what we do at Neptune, so be specific about your achievements!
Be Genuine: We value authenticity, so be honest about your skills and experiences. If you have a keen eye for design or a knack for making customers feel welcome, let us know! Genuine enthusiasm can really set you apart.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Neptune and what we stand for.
How to prepare for a job interview at Neptune (Europe) Ltd
✨Know Your Design Stuff
Brush up on your knowledge of interior design trends, materials, and styles. Be ready to discuss your favourite pieces and how they can enhance a customer's home. This shows your passion and expertise, which is key for a Design Advisor role.
✨Practice Your People Skills
Since this role is all about making customers feel welcome, practice your warm greetings and engaging conversation skills. Role-play with a friend or family member to get comfortable with asking open-ended questions that help you understand customer needs.
✨Showcase Your Organisational Skills
Be prepared to talk about how you manage multiple tasks, like handling sales and enquiries while maintaining showroom standards. Share specific examples from your past experiences where your organisation made a difference in customer service.
✨Embrace the Company Values
Familiarise yourself with Neptune's values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. Think of examples from your experience that align with these values, as demonstrating your fit with the company culture can set you apart from other candidates.