Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers and provide expert design advice to create their dream homes.
- Company: Join Neptune, a leading brand in beautiful home design and exceptional service.
- Benefits: Enjoy competitive salary, generous holidays, gym membership, and discounts.
- Why this job: Be part of a supportive team and help customers feel inspired in their home journey.
- Qualifications: Customer service experience and a passion for interiors are essential.
- Other info: Work in a stunning showroom with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we are here to help our customers create their dream homes and it all begins with exceptional service.
We are looking for a warm and personable Design Advisor to join our superb team within our stunning Showroom in Fulham on a permanent full-time basis working 40 hours over 5 days of the week. You will be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
What you will be doing
- Deliver a warm and welcoming experience, greeting customers, offering refreshments, and guiding them through the showroom.
- Understand each customer's needs, offering thoughtful advice on gifting, styling, furniture, kitchens, and materials.
- Handle sales and enquiries confidently, processing orders, preparing quotations, and liaising with suppliers when required.
- Promote our whole-home philosophy and kitchen design service in a natural, consultative way.
- Provide excellent customer care, resolving enquiries or concerns with professionalism and attention to detail.
- Maintain beautiful showroom standards, ensuring visual merchandising and presentation reflect our commitment to quality and craftsmanship.
- Support local marketing and events, including social media activity, appointment coordination, and customer follow-ups to build lasting relationships.
A little about you
You will have experience in a customer-facing role and a genuine love for interiors, with a natural confidence when it comes to colour, fabrics and styling. You enjoy getting to know customers, listening carefully and offering thoughtful advice that helps bring their ideas for home to life. You are organised and comfortable using tools such as Excel and Outlook, and you are motivated by achieving results while always keeping the customer experience at the heart of what you do. Most importantly, you are warm, approachable and enjoy working collaboratively as part of a supportive team.
What Benefits we can offer you
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We are an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we are perhaps most known for kitchens with heirloom-worthy dressers not far behind. Neptune's trademark look is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We are also respected for our commitment to craft and quality. Put simply, we make things we are proud of, and that are designed to last a lifetime.
Design Advisor employer: Neptune (Europe) Ltd
Contact Detail:
Neptune (Europe) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Design Advisor
✨Tip Number 1
Get to know Neptune's vibe! Before you step into that interview, spend some time exploring their website and social media. Familiarise yourself with their products and design philosophy so you can chat confidently about how you can contribute to their mission of creating beautiful spaces.
✨Tip Number 2
Practice your people skills! As a Design Advisor, you'll be all about making customers feel welcome. Role-play with a friend or family member to nail down your warm greeting and thoughtful advice. Show them you can listen and respond to their needs like a pro!
✨Tip Number 3
Bring your portfolio! If you've got any past projects or design work, bring it along to showcase your keen eye for interiors. This will not only highlight your skills but also give you a chance to discuss your design process and how you approach customer needs.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It's a great way to reinforce your enthusiasm for the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Design Advisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for design and customer service. A warm and personable tone will resonate well with us.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We love seeing how you've made customers feel welcome and supported in the past. Relate your skills to what we do at Neptune, especially around interiors and styling.
Be Specific About Your Skills: Don’t just say you have a keen eye for interiors; give us examples! Mention specific projects or experiences where you’ve used your design skills. This helps us understand how you can contribute to our team and enhance our customers' experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Neptune (Europe) Ltd
✨Know Your Design Stuff
Brush up on your knowledge of interior design trends, materials, and styles. Be ready to discuss your favourite pieces and how they can enhance a home. This will show your passion for the role and help you connect with customers.
✨Practice Your People Skills
Since you'll be the first point of contact for customers, practice your warm greetings and engaging conversation techniques. Role-play with a friend to simulate customer interactions, focusing on listening and responding thoughtfully to their needs.
✨Showcase Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks in previous roles. Whether it's handling sales or coordinating events, being able to demonstrate your organisational prowess will impress the interviewers.
✨Embrace the Company Values
Familiarise yourself with Neptune's values: Do The Right Thing, Do It Together, Aim High, and Keep It Real. Think of examples from your past experiences that align with these values, as this will show you're a great cultural fit for the team.