At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and maintain showroom standards.
- Company: Neptune, a design-led retailer focused on creating beautiful living spaces.
- Benefits: Competitive salary, generous holiday, discounts, and wellness perks.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Join a passionate team and help customers create their dream homes.
- Qualifications: Supervisory experience in retail, strong communication skills, and a love for interiors.
The predicted salary is between 28800 - 43200 £ per year.
At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we’re here to help our customers create their dream homes - and it all begins with exceptional service. We’re looking for a warm and personable Client Experience Lead (Assistant Store Manager) to join our superb team within our stunning Showroom in Bury St. Edmunds on a permanent, full time basis working 40 hours over 7 days of the week, on a rota basis. You’ll be someone who loves making people feel welcome, has exceptional customer service experience, an eye for interiors, and brings energy and organisation to everything you do.
What you’ll be doing
- Help lead and motivate a high-performing, engaged team who take pride in delivering thoughtful, personal service.
- Support in handling customer queries and communications professionally, promptly, and with care.
- Oversee stock management across the showroom, including deliveries, booking-in, replenishment and stock takes, ensuring inventory accuracy while supporting the resolution of customer service issues.
- Support the commercial running of the showroom by ensuring accurate pricing, managing banking processes securely, and assisting payroll through effective rota planning and attendance reporting.
- Support the Design Lead in the day-to-day leadership of the team, including opening and closing the store, coaching Design Advisors and delivering training aligned with Neptune’s products and service standards.
A little about you
You’re someone who naturally puts people at ease and finds joy in helping customers feel heard, understood and inspired. You’ll bring previous experience at supervisory level, ideally within an interiors or design-led retail environment with a service-first mindset and great communication skills - both written and spoken - and confidence using Outlook and other digital tools. You’ll bring a love for interiors and a good eye for colour and texture - with a genuine interest in helping customers make beautiful choices.
You’ll also be organised with a proactive approach, always looking for ways to go the extra mile, with proven ability to lead, motivate, inspire and support a team. It’s also important that you bring confidence and a natural affinity for working in a calm and professional way, even when under pressure. Our store is open 7 days of the week, so it’s important that you have the flexibility to work during the week and weekends too.
What Benefits we can offer you:
- Competitive salary
- Generous holiday allowance
- Purchased additional annual leave scheme
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real. We’re an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone’s voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we’re perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune’s trademark ‘look’ is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We’re also respected for our commitment to craft and quality. Put simply, we make things we’re proud of, and that are designed to last a lifetime.
Assistant Store Manager employer: Neptune (Europe) Ltd
At Neptune, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values creativity and collaboration. As a Barista at The Provenist in Bath, you'll enjoy the unique advantage of working in a beautifully designed space that fosters community and connection, alongside opportunities for personal and professional growth within our expanding brand. Join us to be part of a team that celebrates great food and warm hospitality, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Neptune's values and products. This way, you can show off your passion for their mission and how you can contribute to creating those dream homes.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service experience and how you can lead a team to deliver that exceptional service Neptune is known for.
✨Tip Number 3
Bring your personality to the table! During the interview, let your warm and personable nature shine through. Remember, they’re looking for someone who can make customers feel at ease, so be yourself and share your love for interiors.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and personable nature shine through. We want to see the real you, so don’t be afraid to share a bit about your passion for interiors and customer service!
Tailor Your Experience:Make sure to highlight your previous supervisory experience in retail, especially if it’s in an interiors or design-led environment. We’re looking for someone who can lead a team, so show us how you’ve done that before!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Neptune!
How to prepare for a job interview at Neptune (Europe) Ltd
✨Know the Brand Inside Out
Before your interview, take some time to really understand Neptune's ethos and product range. Familiarise yourself with their design philosophy and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Client Experience Lead, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can relate these stories to the role and demonstrate your ability to create a welcoming atmosphere.
✨Demonstrate Leadership Qualities
Since you'll be supporting the Head of Design Stores, it's important to highlight your leadership experience. Be ready to discuss how you've motivated teams in the past, handled challenges, and contributed to a positive work environment. Use specific examples to illustrate your points.
✨Prepare Questions That Matter
Interviews are a two-way street, so come prepared with thoughtful questions. Ask about team dynamics, training opportunities, or how success is measured in the role. This shows you're not just interested in the job, but also in how you can grow within the company.
