At a Glance
- Tasks: Welcome customers, share product knowledge, and support design appointments in a stunning showroom.
- Company: Join Neptune, a British brand known for quality home designs and exceptional craftsmanship.
- Benefits: Enjoy competitive pay, generous holidays, gym membership, and discounts on beautiful home items.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a real impact by helping customers create their dream spaces with your design flair.
- Qualifications: Customer service experience, great communication skills, and a passion for interiors are essential.
The predicted salary is between 12 - 15 £ per hour.
We are looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in Chiswick on a permanent, part-time basis, working 12 hours a week (Monday to Sunday on a rota basis). You will be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.
Responsibilities
- Greet customers with a warm, natural welcome – offering refreshments, samples and your undivided attention.
- Listen carefully to customer needs and share your product knowledge to help them find the right thing.
- Handle sales, orders and queries with accuracy and a keen eye for detail.
- Keep in touch with customers to update them on orders, offer support, and resolve queries with care.
- Support the team with design appointments, visual merchandising, store upkeep, and keeping our space beautifully presented.
- Promote our whole-home concept, including kitchen design consultations.
- Help shape our collections by feeding back popular product trends and customer requests.
- Lend a hand with marketing – from social media to in-store events – to help our Neptune story reach more homes.
- Bring previous experience in a customer-facing role with a service-first mindset and great communication skills – both written and spoken – and confidence using Outlook and other digital tools.
- Love for interiors and a good eye for colour and texture – with a genuine interest in helping customers make beautiful choices.
- Be organised with a proactive approach, always looking for ways to go the extra mile.
- Display confidence and a natural affinity for working in a calm and professional way, even when under pressure.
Qualifications
- Experience in a customer-facing role with a service-first mindset.
- Excellent written and spoken communication skills.
- Confidence using Outlook and other digital tools.
- Good eye for colour, texture, and interior design.
- Organised and proactive attitude.
- Ability to remain calm and professional under pressure.
Benefits
- Refer a friend scheme
- Long service holiday allowance increase
- Training workshops
- Competitive salary
- Generous holiday allowance
- Life assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
Equal Opportunities
We are an equal opportunities employer, welcoming everyone and creating inclusive teams, where all applicants and colleagues have the same opportunities. Join us and be yourself in an environment that actively promotes equality, diversity, and inclusion.
Company Story
Founded in 1996 by John Sims-Hilditch and Giles Redman, Neptune designs and makes pieces for your whole home. Recognised for exacting standards, design-led aesthetic, and expert craftsmanship, we are known for kitchens and heirloom-worthy dressers. Our brand is British: refined, simple, sturdy, and obsessively attentive to detail. We pride ourselves on craft, quality, and items that are built to last a lifetime.
Home Specialist employer: Neptune Europe Ltd
At Neptune, we pride ourselves on fostering a warm and inclusive work environment where our Home Specialists can thrive. Located in the vibrant Chiswick showroom, you will enjoy a competitive salary, generous holiday allowance, and unique benefits such as a day off for your birthday and two paid volunteer days each year. With a strong emphasis on employee growth through training workshops and a culture that values collaboration and creativity, joining our team means being part of a company that truly cares about its people and their development.
StudySmarter Expert Advice🤫
We think this is how you could land Home Specialist
✨Tip Number 1
Get to know the company! Before your interview, dive into Neptune's story and values. This way, you can show how your passion for interiors aligns with their mission, making you a standout candidate.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past roles where you went the extra mile for a customer. Being able to share these stories will demonstrate your service-first mindset and make a great impression.
✨Tip Number 3
Show off your eye for design! Bring along a portfolio or examples of your favourite interior projects. This not only highlights your skills but also shows your genuine interest in helping customers make beautiful choices.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a simple way to keep the conversation going and show your enthusiasm for the role.
We think you need these skills to ace Home Specialist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and personable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of your personality into your cover letter and CV!
Tailor Your Experience:Make sure to highlight your customer service experience and any relevant skills that match the Home Specialist role. We love seeing how your past experiences can contribute to our team, so be specific about what you've done!
Be Detail-Oriented:Since we value accuracy and keen attention to detail, double-check your application for any typos or errors. A polished application shows us you care about the little things, just like we do in our showroom!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Neptune Europe Ltd
✨Show Your Warmth
As a Home Specialist, your ability to make customers feel welcome is key. Practice greeting friends or family warmly before the interview, so you can convey that same energy when meeting your potential employer.
✨Know Your Interiors
Brush up on current interior design trends and be ready to discuss your favourite styles. This will not only show your passion for the role but also demonstrate your keen eye for colour and texture, which is essential for this position.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you listened to their needs and resolved any issues, as this aligns perfectly with the service-first mindset they’re looking for.
✨Stay Organised and Calm
Think of scenarios where you had to manage multiple tasks under pressure. Share these stories during your interview to showcase your proactive attitude and ability to remain calm and professional, even in challenging situations.
