Datacentre Engineer

The Company

Noted as one of Europe’s fastest-growing companies, Nephos Technologies specialises in solving complex data problems for large customers. Our purpose is to support organisations to unlock the hidden value of data so they can innovate, transform and drive change in a modern digital world. Our vision is to become the data system integrator that organisations turn to when they want to break from the norm, tackle the impossible and materialise visions. We challenge organisations to think differently and stay at the forefront of change. At Nephos Technologies, our values guide the behaviours of how we strive to develop our company, engage with our clients, and support the development of our staff. At its heart, our values can be summed in three words: Innovation, Integrity, and Independence.

The role

As part of a collaborative and innovative team, you will join a team of Network, Storage, Linux and Automation Engineers. This position reports to the Client Support Team Lead and offers opportunities to develop your expertise and skills in a dynamic environment. The role centres around looking after the physical datacentre infrastructure of a high profile client with high uptime and information security needs as part of a dedicated managed services team. The Datacentre Engineer is responsible for day-to-day Business as Usual moves, adds and changes, as well as physical incident response (often as "remote hands") and project work for lifecycle equipment replacement and new infrastructure installs. You will be primarily responsible for "on the ground" activities within the datacentres over fifty racks, working with colleagues from Nephos as well as the client to deliver an outstanding datacentre managed service.

Role Responsibilities

• Installation, labelling, tracing and fault-finding of both copper and optical cabling and related equipment.
• Cable and Airflow management.
• Equipment racking / de-racking; connection of all cabling (data, power).
• Labelling of equipment.
• Maintaining DCIM and CMDB records.
• Disk and other FRU replacement.
• Ensuring datacentre works are carried out to a very high standard of quality.
• Following all relevant standards and processes.
• Following colleague instructions as "remote hands", or working independently, to identify, troubleshoot and resolve issues.
• Maintain the datacentre environment in a well ordered and tidy state.
• Contribute to maintaining and improving datacentre documentation, SOPs and standards.
• Following all Health and Safety procedures and utilising required PPE.
• Liaise with 3rd party engineers, ensuring standards and processes are followed.
• Identify and point out areas needing improvement, maintenance or otherwise "at risk".

Technical Skills/Experience

• 5 years of datacentre engineer/technician work.
• Expertise with optical and copper cabling, patch panels, horizontal (structured) cabling, patching and pluggable transceivers.
• Expertise in handling datacentre cabling.
• Familiarity with datacentre equipment handling tooling such as pallet jacks and server lifts.
• Familiarity with working with 3-Phase rack PDUs and phase-balancing IT loads.
• Familiarity with DCIM tools such as NetBox.
• Familiarity with airflow management and equipment cooling.
• Excellent time management and organisational skills.
• Demonstrable experience of cable management practices in a live datacentre environment.
• Experience working in a Change Managed environment, and with ITIL processes.
• Ability to work in a 24x7 live Production environment which cannot be allowed to have an unscheduled outage.
• Working at height using an appropriate stepladder, including working on up to 47U high cabinets and in cable trays above this height.
• Familiarity with datacentre networking is an advantage.

Advantageous Skills

• Familiarity with datacentre networking is an advantage.
• Experience in replacement of disks in Storage arrays / Storage Servers.

Personal Skills/Attributes

• Attention to detail.
• Must be comfortable with "lone working" in a datacentre environment at times.
• Must be confident with manual handling of server and similar equipment.
• Driving license; access to vehicle with business insurance cover (Mileage is paid).
• The applicant must live in, or be planning to relocate to, somewhere along the M4 corridor between Bath and West London. Occasional central London office days will also be required.
• Excellent written and verbal communication skills in English.
• Excellent time management and teamwork skills.
• Ability to work independently.
• Demonstrate aptitudes across Nephos' eight Pillars of Service Excellence, and live the company values.
• Legally eligible to work in the UK.

This role offers an exciting opportunity in a growing field. If you’re ready to grow in a supportive and innovative environment, we encourage you to apply!

What we can offer

At Nephos we are committed to creating an environment where you are proud to work. Your benefits include, but are not limited to:

• A competitive salary of up to £40,000 per annum depending on experience.
• Health insurance which includes annual dental and vision allowance.
• Health assured (employee assistance programme) which includes access to counselling services.
• 3% yearly performance-related bonus.
• Remote working from day 1.
• Laptop and full remote IT package setup to work remotely.
• Opportunity to work in the fastest growth area in the IT sales landscape – Data.
• Two Social Impact days per year for volunteering.
• Fun company and team social events once a quarter.
• We love birthdays - receive a special gift!
• Enhanced Maternity, Paternity and Adoption leave.
• The opportunity to buy and sell up to 5 days holiday.
• Personalised career road map and continuous development.
• Recognition awards including employee of the month prize and annual awards awarding £4000 to spend on a holiday.
• Holiday allowance of 25 days plus bank and public holidays, with the opportunity to buy or sell 5 days.

Join our team and drive the technological excellence that shapes our product's success. Your skill set and leadership will be pivotal in taking our products to new heights.

Inclusion and diversity are paramount to us here at Nephos. All our applicants and employees are treated fairly and respectfully, regardless of any protected characteristic/s. If you require any assistance or reasonable adjustments during your application process with us, then please do not hesitate to contact us - we will always be happy to help.