At a Glance
- Tasks: Provide refreshments and a warm welcome to visitors at HMP Frankland.
- Company: Join Nepacs, a charity dedicated to supporting prisoners and their families.
- Benefits: Flexible hours, opportunity for personal development, and a chance to make a difference.
- Other info: Commitment to anti-discriminatory practices and flexibility in working hours is essential.
- Why this job: Be part of a team that creates positive experiences for visitors in a unique environment.
- Qualifications: Experience in customer service or retail, strong communication skills, and teamwork abilities.
The predicted salary is between 28795 - 35193 £ per year.
Nepacs is a charity working with prisoners and their families in the north east. We are looking for a Catering Worker at HMP Frankland to provide refreshments and a friendly welcome to visitors, helping to create a positive first impression and welcoming environment.
An Enhanced Disclosure will be required from the Disclosure and Barring Service as well as prison clearance for the successful applicant.
Experience
- Experience of working in the voluntary sector, customer service and/or retail work
Skills and abilities
- Good communication and listening skills.
- The ability to communicate effectively both in writing and verbally, and being able to modify your methods of communication depending on the recipient, remaining professional at all times.
- Strong interpersonal and diplomacy skills.
- Being able to effect positive change, committing to personal development and consistently seeking more information.
- Flexibility and adaptability.
- Ability and willingness to travel to attend meetings and other events.
- Effective teamwork skills and a natural inclination to support colleagues including employees, volunteers and student placements.
- Competent in IT (Microsoft Office, databases).
- Able to input and maintain accurate online records.
Personal qualities and attitudes
- Availability to work flexible hours including weekend working.
- Commitment to customer service.
- Commitment to anti-discriminatory practice.
- A demonstrable commitment to Nepacs’ values and ethos.
Visits Services Catering Worker (HMP Frankland) employer: Nepacs
Nepacs is an exceptional employer dedicated to fostering positive futures for prisoners and their families. With a strong commitment to employee development, we offer a supportive work culture that values compassion and teamwork, alongside opportunities for personal and professional growth. Working at HMP Holme House not only allows you to make a meaningful impact in the community but also provides a unique chance to be part of a mission-driven charity that prioritises the well-being of families during challenging times.
StudySmarter Expert Advice🤫
We think this is how you could land Visits Services Catering Worker (HMP Frankland)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Nepacs. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Nepacs
Don't be shy about reaching out to Nepacs directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Visits Services Catering Worker (HMP Frankland)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Nepacs and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Nepacs
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
