At Nepacs, we've been supporting people affected by the criminal justice system for over 140 years.
Every day, our teams provide a warm welcome, practical support and a listening ear to men in custody and the families who visit them.
We are recruiting one Project Worker to oversee our service at HMP Frankland Visitor Centre.
These roles offer the opportunity to work as part of a supportive team providing practical help and a warm welcome to men in custody and their families.
We are looking for approachable, reliable people who work well with others and are committed to providing a good service.
People who are:
- Passionate about supporting others
- Positive, resilient and adaptable
- Able to use their initiative and deal calmly with day-to-day issues
- Great communicators who enjoy working with people
- Team players who encourage and support those around them
- Committed to providing a reliable and respectful service
- Flexible and able to commit to working some weekends
Knowledge and education
- A good standard of education
- Demonstrable understanding of the importance of operating within the professional boundaries of the role in a statutory/secure environment
- Knowledge of the criminal justice system obtained through academic study, experience of working in the criminal justice system (or closely associated social system), and/or lived experience
- Knowledge of and adherence to safeguarding, health and safety, data security (UK GDPR) and equality and diversity
Experience
- Working within the in the voluntary sector or retail / hospitality industry
- Demonstrable customer service skills
- Knowledge of administration systems and following defined processes
Skills and abilities
- Excellent communication and listening skills. The ability to communicate effectively both in writing and verbally, and being able to modify your methods of communication depending on the recipient, remaining professional at all times
- Excellent organisational skills and the ability to manage a busy workload
- Being able to effect positive change, committing to personal development and consistently seeking more information
- Flexibility and adaptability
- Ability and willingness to travel to attend meetings and other events
- Effective teamwork skills and a natural inclination to support colleagues including employees, volunteers and student placements
- Experience of training others
- Competent in IT (Microsoft Office)
- Able to input and maintain accurate online records
Personal qualities and attitudes
- Exacting standards of personal integrity and accountability
- Solutions-focused, adaptable, flexible, emotionally resilient and capable of managing multiple tasks in challenging environments
- A demonstrable commitment to Nepacs’ values and ethos
- A self-starter who is collaborative and solutions-focused by nature as well as an excellent team player
Other Requirements
This post is subject to:
- A 6-month probationary period
- Verification of identity
- A proven right to work in the UK
- Satisfactory references from previous employers covering a 3-year period
- Declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment)
- Prison vetting and a Disclosure and Barring Service enhanced check
Please note that being bankrupt or having County Court judgments may affect your ability to successfully complete the vetting process for working in a prison.
Project Worker (HMP Frankland) employer: Nepacs
Nepacs is an exceptional employer dedicated to fostering positive futures for prisoners and their families. With a strong commitment to employee development, we offer a supportive work culture that values compassion and teamwork, alongside opportunities for personal and professional growth. Working at HMP Holme House not only allows you to make a meaningful impact in the community but also provides a unique chance to be part of a mission-driven charity that prioritises the well-being of families during challenging times.
