At a Glance
- Tasks: Inspect, diagnose, and repair cutting-edge Audio Visual and LED display equipment.
- Company: Join a leading tech company focused on innovation and excellence.
- Benefits: Competitive pay, hands-on experience, and opportunities for growth.
- Other info: Collaborative environment with a focus on sustainability and safety.
- Why this job: Be part of a dynamic team ensuring top-notch equipment for exciting projects.
- Qualifications: Strong electrical skills and a passion for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Service Repair Engineer is responsible for the inspection, diagnosis, repair, maintenance, and testing of Audio Visual and LED display equipment within Creative Technology’s rental inventory. Working closely with Operations, Technical Managers, On-Site Engineers, and other Service Engineers, the role ensures all equipment is maintained to the highest technical, safety, and performance standards. The objective is to guarantee reliable, project‑ready equipment that meets client expectations and supports operational excellence.
Key Responsibilities
- Technical Repair & Maintenance
- Diagnose, fault‑find and carry out electrical and mechanical repairs on LED displays and a wide range of professional AV equipment.
- Perform board‑level and component‑level repairs, including manual soldering and hot air rework techniques.
- Maintain and service power distribution systems, including 400V three‑phase systems.
- Conduct preventative maintenance inspections to minimise equipment failure and downtime.
- Carry out firmware updates, configuration checks, calibration, and performance testing where required.
- Undertake minor mechanical fabrication and modifications using workshop machinery (e.g., milling, drilling equipment).
- Support the continuous improvement of equipment reliability through failure analysis and root‑cause identification.
- Testing & Compliance
- Take ownership of the PAT testing process, including full management of associated tracking and certification systems.
- Conduct electrical safety testing and general compliance checks in accordance with current legislation and company standards.
- Ensure all repairs and testing meet relevant industry standards and company quality requirements.
- Maintain accurate certification records and documentation for audit purposes.
- Operational Support
- Work closely with Operations and Technical teams to prioritise equipment requiring urgent repair in line with upcoming projects.
- Ensure repaired equipment is fully tested, quality‑checked, and ready for deployment.
- Attend site to carry out field repairs or provide technical troubleshooting support when necessary.
- Assist in stock control of spare parts and recommend procurement where required.
- Administration & Systems
- Maintain accurate and timely records within repair management and inventory systems.
- Track equipment returns to manufacturers and suppliers, including warranty repairs and service agreements.
- Provide clear reporting on recurring faults, repair trends, and equipment performance issues.
- Contribute to asset lifecycle management and equipment condition reporting.
- Other Duties & Responsibilities
- Build and maintain strong working relationships across all departments.
- Liaise with manufacturers and suppliers to obtain technical support, documentation, and replacement components.
- Continuously develop technical knowledge of current and emerging AV technologies.
- Observe and promote safe working practices, including correct use of PPE and workshop safety procedures.
- Ensure compliance with company policies and procedures, including: Quality Management System (ISO9001), Environmental (ISO14001), Health and Safety (ISO45001) and Event Sustainability (ISO20121).
- Support sustainability initiatives by ensuring responsible handling, disposal, and recycling of electronic components.
- Participate in training, mentoring of colleagues, and knowledge sharing within the team.
Skills & Experience
- Strong electrical fault‑finding and diagnostic skills.
- Experience working with three‑phase power systems (desirable).
- Competent in soldering and PCB fault tracing.
- Strong understanding of electrical safety standards.
- Ability to interpret technical drawings and schematics.
- Good IT skills and experience using service/asset management systems.
- Excellent organisational and prioritisation skills.
- Flexible approach with the ability to respond to operational demands.
Service Engineer - Fixed Term in Crawley employer: NEP Group
Creative Technology is an exceptional employer that prioritises employee growth and development within a dynamic work culture. As a Service Engineer, you will benefit from hands-on experience with cutting-edge AV technologies, alongside opportunities for continuous learning and collaboration with skilled professionals. Our commitment to safety, quality, and sustainability ensures a rewarding environment where your contributions directly impact operational excellence and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer - Fixed Term in Crawley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up social media groups related to AV tech. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of past projects or repairs, bring it along to interviews. Demonstrating your hands-on experience with LED displays and AV equipment can really set you apart from the competition.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you’re interested in, like Creative Technology. Express your enthusiasm and ask if they have any upcoming opportunities – it shows initiative!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it helps us keep track of all the amazing talent out there. So, don’t hesitate – get your application in and let’s get you that Service Engineer role!
We think you need these skills to ace Service Engineer - Fixed Term in Crawley
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your technical skills and experience in your application. We want to see how your background aligns with the role of Service Engineer, especially your expertise in diagnosing and repairing AV equipment.
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the specific responsibilities and requirements mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points for your skills and experiences to make it easy for us to read. We appreciate straightforwardness!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to track your application and get back to you quickly!
How to prepare for a job interview at NEP Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Audio Visual and LED display equipment. Be ready to discuss specific repair techniques, like manual soldering and hot air rework. Showing that you understand the technical aspects will impress the interviewers.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of how you've diagnosed and repaired faults in the past. Think about situations where you had to troubleshoot under pressure, especially with three-phase power systems. This will highlight your ability to handle operational demands.
✨Familiarise Yourself with Compliance Standards
Since the role involves ensuring compliance with various standards, it’s crucial to know about ISO9001, ISO14001, and others mentioned in the job description. Being able to discuss how you’ve adhered to these standards in previous roles will show your commitment to quality and safety.
✨Build Relationships and Communicate Well
The job requires working closely with different teams, so be prepared to talk about your experience in collaboration. Share examples of how you’ve built strong working relationships and communicated effectively with colleagues and suppliers to get the job done.
