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- Tasks: Drive growth by managing strategic customer accounts and delivering innovative media solutions.
- Company: Join NEP Connect, a leader in global broadcasting and connectivity services.
- Benefits: Competitive salary, leadership development, and access to cutting-edge technologies.
- Why this job: Make an impact in the media industry while leading high-profile customer engagements.
- Qualifications: Proven experience in senior account management and strong negotiation skills.
- Other info: Dynamic role with opportunities for international projects and career progression.
The predicted salary is between 43200 - 72000 £ per year.
NEP Connect is a key part of the globally renowned NEP Group. We are leaders in delivering critical connectivity services, broadcasting live content across the world through our cutting-edge satellite and Anylive® fibre infrastructure. Every day, we help bring 250 hours of live content to millions of viewers, supporting clients that include global brand names and broadcasters like the BBC, Channel 4, Five, ITV, Sky Sports, to deliver experiential live events and social network streaming to audiences in multiple territories. With over 4,000 employees across 65 countries, NEP is dedicated to providing superior service and fostering lasting relationships within the broadcast and live events industry.
The Senior Account Manager plays a critical role in driving the growth of NEP Connect's managed services connectivity and media solutions portfolio, identifying, developing, and closing large, complex, and strategic customer opportunities. The role holder will work closely with NEP Connect customers to understand their end-to-end operational, technical, and business challenges, shaping scalable, secure, and innovative solutions that deliver long-term value. The role requires strong leadership of cross-functional and virtual teams across the NEP Group, ensuring solutions meet both customer needs and NEP’s commercial and operational objectives. Success will be measured through the delivery of sustainable, profitable growth, strong customer partnerships, and the expansion of NEP Connect's strategic footprint across existing and new accounts.
Key Responsibilities
- Own and grow a portfolio of strategic customer accounts, driving long-term, sustainable revenue and margin growth.
- Lead large, complex, and strategic commercial opportunities from qualification through to contract signature.
- Meet or exceed annual targets for revenue, margin, and strategic deal milestones.
- Develop and deliver solution-led sales of NEP Connect services, including managed services, media connectivity, cloud, IP, and hybrid workflows using market knowledge.
- Lead and coordinate RFP and RFI responses, proposals, and executive-level customer engagements.
- Act as a trusted advisor to senior and executive customer stakeholders, aligning NEP Connect capabilities to long-term operational and transformation goals.
- Develop and own strategic account and major deal plans, including pipeline development, risk management, and forecasting.
- Collaborate across NEP Group businesses and global teams to deliver integrated, multi-service customer solutions.
- Lead virtual bid teams, ensuring solutions are scalable, secure, resilient, commercially viable, and operationally deliverable.
- Navigate complex commercial negotiations, working closely with finance, legal, and technical teams to structure creative and compliant deal solutions.
- Champion customer experience, service excellence, and effective contract lifecycle management.
- Provide accurate forecasting, reporting, and proactive briefing to senior management on key deals, risks, and opportunities.
- Build and maintain strong internal stakeholder relationships to support delivery excellence and long-term account success.
What We’re Looking For
- Strong strategic and commercial leadership capability, with the confidence to lead senior customer and internal stakeholders.
- Exceptional communication, influencing, and stakeholder management skills.
- Highly developed negotiation skills across pricing, commercial models, legal terms, and solution design.
- Strategic thinker with strong problem-solving ability and commercial judgement.
- Ability to manage multiple complex opportunities simultaneously over long sales cycles.
- Comfortable operating in a matrixed, global organisation and leading virtual teams.
Interests And Background
- Proven experience in senior account management, strategic sales, or major deals roles.
- Track record of winning and closing large, complex, solution-led opportunities (typically 3–18 month sales cycles).
- Strong understanding of commercial models, pricing strategies, business cases, and risk management.
- Experience negotiating non-standard contractual terms and bespoke solution designs.
- Familiarity with the media, broadcast, and live production sectors, including IP, cloud, and remote delivery models.
- Typically 5+ years’ experience in a senior commercial or major deals role.
- Demonstrated success delivering growth beyond standard sales targets.
What’s in it for you?
- Senior commercial role with significant strategic influence across NEP Connect and the wider NEP Group.
- Opportunity to lead high-value, high-profile customer engagements and transformation programmes.
- Access to global expertise, innovative technologies, and complex delivery environments.
- Clear scope for continued progression within NEP’s global commercial leadership community.
Development & Training
- Ongoing executive and leadership development opportunities.
- Access to global NEP learning platforms and in-house commercial and technical training.
- Exposure to complex, international projects and senior stakeholder environments.
Location: Alston Dr, Milton Keynes
Working Hours: 9am – 5:30pm; Monday to Friday
All applicants must hold the legal right to live and work in the UK. Please be aware that a security or criminal background check may be required to facilitate internal work visas if on-site work opportunities are provided.
Senior Account Manager in Milton Keynes employer: NEP Group, Inc.
Contact Detail:
NEP Group, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching NEP Connect and its services. Understand their market position and think about how your skills can help them grow. Tailor your responses to show you’re not just a fit for the role, but also for their company culture.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the Senior Account Manager role. Highlight your successes in managing complex accounts and driving growth, and don’t forget to showcase your negotiation skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining NEP Connect. Don’t miss out on the chance to make a great first impression!
We think you need these skills to ace Senior Account Manager in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in managing strategic accounts and showcase how your skills align with NEP Connect's needs.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven revenue growth or closed complex deals. Numbers speak volumes, so include metrics where possible!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant to the role. We want to see your personality shine through without any fluff!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining NEP Connect!
How to prepare for a job interview at NEP Group, Inc.
✨Know Your Stuff
Before the interview, dive deep into NEP Connect's services and recent projects. Familiarise yourself with their satellite and Anylive® fibre infrastructure. This will not only show your genuine interest but also help you discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
As a Senior Account Manager, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully led cross-functional teams in the past, especially in complex sales cycles. Highlight your ability to influence stakeholders and drive results.
✨Master the Art of Negotiation
Given the role's focus on navigating complex commercial negotiations, be ready to discuss your negotiation strategies. Share specific instances where you’ve successfully closed large deals or managed challenging contractual terms, showcasing your problem-solving skills.
✨Build Rapport with Interviewers
Establishing a connection with your interviewers can set you apart. Be personable and engage them in conversation about their experiences at NEP Connect. This not only shows your communication skills but also your enthusiasm for the role and the company culture.
