Receptionist and Clinic Clerk

Main area Haematology Grade Band 3 Contract 12 months (Fixed term/ Secondment 12 months) Hours Full time - 37.5 hours per week (Monday to Friday) Job ref 290-SCCS-2393

Employer Imperial College Healthcare NHS Trust Employer type NHS Site Hammersmith Hospital Town London Salary £31,554 - £33,270 pa inclusive Salary period Yearly Closing 18/11/2026 23:59

Receptionist and Clinic Clerk

Band 3

Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary’s, Queen Charlotte’s & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

An exciting opportunity has arisen for a proactive, dynamic individual to join our outpatient clinics and day care reception team at Hammersmith Hospital, Haematology Department.

We are seeking an enthusiastic and bright individual who enjoys patient contact and working in a busy, friendly multi-disciplinary team environment to support us in the delivery of a high-quality service. Acting as the first point of contact for patient and visitors attending the Haematology Department.

Providing comprehensive administrative support and customer orientated reception services for the Outpatient, Day care and Ambulatory services within Haematology Department. Scheduling and facilitating patient attendance to the Haematology outpatient clinics and Day care unit. Assist with answering enquires from clinical teams within and outside the service.

Working Hours are on rotation between 08:00am-16:00pm; 08:30am-16:30pm and 09:00am -17:00pm Monday - Friday (include the occasional weekend and bank holiday).

Main duties of the job

• Check in/out patients
• Booking outpatients appointments on Cerner
• Booking Day care appointment on Cerner and Chemo care;
• Confirmation calls to reduce DNA rates
• Providing a patient-facing service to Haematology patients
• Answering enquiries from patients and the clinical team via email and telephone; Administrative support to the Haematology outpatient department including patients and clinical team
• Ensuring all referrals, prescriptions and consent forms are uploaded on CDL
• Support the phlebotomy team
• Validation of data quality errors

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk tous at interview.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person specification

Education/ Qualifications

Skills/Knowledge/ Abilities

• Ability to work under pressure
• Ability to cope with demanding workload
• Exceptional time management
• Microsoft windows skills
• Knowledge of Cerner

Experience

• Experience working in an office environment
• Experience of working in a customer focus environment
• Experience of working in a healthcare setting

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.