Therapies Administrative and Clerical Support Assistant in Cardiff

Employer Cardiff and Vale University Health Board Employer type NHS Site Cardiff Royal Infirmary Town Cardiff Salary £26,300 per annum Salary period Yearly Closing 16/11/2026 23:59

Therapies Administrative and Clerical Support Assistant

Band 2

WHO WE ARE:

Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together". We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.

We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:

We are kind and caring

We are respectful

We have trust and integrity

We take personal responsibility

OUR REGION:

Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

Job overview

Cardiff and Vale Therapies Services are looking for an enthusiastic, dynamic and adaptable individual who is passionate about providing clinical excellence. This friendly busy department consists of approximately 60 staff and provides services across Cardiff and the Vale from multiple sites including community clinics, hospitals and patients own homes.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Main duties of the job

This is an administrative and clerical post works closely alongside clinical staff to support the effective delivery of safe, high‑quality patient care. The role plays a key part in enabling clinicians to focus on direct patient contact by providing efficient operational, coordination, and providing reception durites across the Therapies Directorate.

The post holder will act as a central point of contact within Therapies, demonstrating excellent customer care skills when dealing with patients, carers, staff, and external partners. Strong digital capability is essential, with the ability to confidently use electronic systems to manage information, processes, and communications.

The role requires flexibility and the ability to work across multiple sites within Cardiff and Vale University Health Board, supporting services in a range of settings including community clinics, hospitals, and other care environments. Through close collaboration with clinical teams, this post directly contributes to maintaining service quality, patient experience, and operational effectiveness across Therapies.

The UHB is committed to the professional development of all staff and the post offers excellent opportunities career development .

Working for our organisation

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Detailed job description and main responsibilities

The post holder will participate in the provision of Administrative and Clerical duties within the Therapies Directorate to provide an efficient and effective service to the Directorate and the University Health Board.

Person specification

Qualifications

• Good general education to include GCSE’s in English and Mathematics or equivalent NVQ Level 2/ or previous appropriate experience
• ECDL Certificate
• NVQ Qualification (admin based)

Experience

• Experience of working in an administrative or office environment using IT packages e.g. Microsoft Office.
• Experience of working face to face in a reception/ customer service environment.
• Sufficient A&C experience.
• Experience of working in a hospital based role or related service within the NHS.

Skills

• Proven high standard of organisational and general administrative skills, including accuracy and attention to detail.
• Ability to deal with patients and other employees in a professional manner

Special Knowledge

• Awareness of GDPR/ Data Protection Act and confidentiality
• Knowledge of waiting list
• Procedures and patient pathways. Understanding of UHB Policies. Understanding of Medical terminology

PErsonal Qualities

• Flexible and adaptable to change.
• Courteous and friendly.
• Able to cope under pressure and meet deadlines effectively.
• Ability to work independently or as part of a team.
• Able to multi task
• Able to communicate with members of the public / other organisations and General Practitioners effectively via the telephone or face to face.
• Capable of dealing with sensitive and confidential documents and situations
• Able to elevate concerns regarding patients safety to a Team Leader
• Ability to speak Welsh

MANAGING YOUR APPLICATION:

We are committed to promoting inclusion, where all staff have a sense of belonging. We welcome applications from everyone and recognise the need for our workforce to represent the diversity of the population we serve. We value our differences and fully advocate, cultivate and support an inclusive working environment where staff treat one another with dignity and respect and where diversity is celebrated. We aim to create a working environment where every individual can fulfil their potential no matter their disability, sex, gender identity, race, sexual orientation, age, religion or belief, pregnancy and maternity or marriage and civil partnership status.We are keen to break down barriers in the UHB, and encourage applications from under-represented groups.

Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self‑assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

Name Suzanne Brushett Job title Therapies Operational Manager Email address Suzanne.brushett@wales.nhs.uk Telephone number 07816117259 Additional information

For all enquiries please contact Suzanne Brushett