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For Companies At a Glance
- Tasks: Manage customer accounts and drive satisfaction, retention, and growth opportunities.
- Company: Dynamic company focused on delivering value to clients through innovative solutions.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Why this job: Be a trusted partner to clients and make a real impact on their success.
- Qualifications: 6+ years in Account Management with strong communication and negotiation skills.
- Other info: Collaborative environment with potential for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
The Account Manager will act as a trusted partner to customers, ensuring they achieve maximum value from the company’s products and services. With 6+ years of experience, the role is responsible for driving customer satisfaction, retention, adoption, and long-term account health, while identifying growth opportunities aligned with customer outcomes.
Responsibilities
- Own and grow a portfolio of customer accounts
- Drive renewals, contract extensions, and expansion revenue
- Identify and close upsell and cross-sell opportunities
- Build strong relationships with senior customer stakeholders
- Ensure customer satisfaction to maximise retention and lifetime value
- Collaborate with internal teams (sales, product, support, operations) to resolve issues and improve customer experience
- Advocate for customers internally, sharing feedback and insights with product and leadership teams
- Identify expansion opportunities where they align with customer needs and success
- Support contract renewals and commercial discussions in partnership with sales
- Maintain accurate customer records, success plans, and forecasts in CRM and CS tools.
Skills & Experience Required
- 6+ years’ experience in Account Management, Customer Success, or a similar role
- Proven experience managing renewals, account growth, and customer retention
- Strong commercial acumen with the ability to balance customer value and revenue growth
- Excellent stakeholder management, communication, and negotiation skills
- Experience working with senior and C-level client stakeholders
- Data-driven mindset with experience using CRM and customer success tools
- Strong problem-solving and escalation management skills
- Working Knowledge with integration tools or integration platforms
- Understanding of APIs (e.g., REST APIs) and system integrations
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
- Experience supporting technically complex or solution-based customer accounts
UK Client Services Account Manager in Maidenhead employer: NeosAlpha Technologies
Contact Detail:
NeosAlpha Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Client Services Account Manager in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Account Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. We want you to be able to discuss how you can drive customer satisfaction and retention using your experience. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace UK Client Services Account Manager in Maidenhead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your 6+ years of experience in Account Management and how it aligns with our mission at StudySmarter. We want to see how you can drive customer satisfaction and retention!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to manage renewals and account growth. Use numbers and examples to illustrate how you've successfully driven customer outcomes in previous roles. We love a good success story!
Be Personable: Remember, we’re looking for someone who can build strong relationships with customers. Let your personality shine through in your application. Share why you’re passionate about customer success and how you advocate for clients. We want to know the real you!
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at NeosAlpha Technologies
✨Know Your Customer Inside Out
Before the interview, research the company’s products and services thoroughly. Understand how they benefit customers and think about how you can help clients maximise their value. This will show your potential employer that you’re not just interested in the role, but also in the success of their customers.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experience where you’ve successfully built strong relationships with senior stakeholders. Highlight how these relationships led to customer satisfaction and retention. This is crucial for the Account Manager role, so make sure to emphasise your interpersonal skills.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you’ve resolved complex issues for clients. Be ready to discuss your approach to problem-solving and how you collaborated with internal teams to enhance the customer experience. This will illustrate your capability to advocate for customers effectively.
✨Be Data-Driven
Familiarise yourself with CRM tools and be prepared to discuss how you’ve used data to drive account growth and customer retention in previous roles. Mention any experience you have with integration tools or cloud platforms, as this knowledge will be beneficial in the interview.
