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For Companies At a Glance
- Tasks: Manage customer accounts and drive satisfaction, retention, and growth.
- Company: Dynamic company focused on customer success and innovative solutions.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Be a trusted partner to clients and make a real impact on their success.
- Qualifications: 6+ years in Account Management with strong communication and negotiation skills.
- Other info: Collaborate with diverse teams and work with cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
The Account Manager will act as a trusted partner to customers, ensuring they achieve maximum value from the company’s products and services. With 6+ years of experience, the role is responsible for driving customer satisfaction, retention, adoption, and long-term account health, while identifying growth opportunities aligned with customer outcomes.
Responsibilities
- Own and grow a portfolio of customer accounts
- Drive renewals, contract extensions, and expansion revenue
- Identify and close upsell and cross-sell opportunities
- Build strong relationships with senior customer stakeholders
- Ensure customer satisfaction to maximise retention and lifetime value
- Collaborate with internal teams (sales, product, support, operations) to resolve issues and improve customer experience
- Advocate for customers internally, sharing feedback and insights with product and leadership teams
- Identify expansion opportunities where they align with customer needs and success
- Support contract renewals and commercial discussions in partnership with sales
- Maintain accurate customer records, success plans, and forecasts in CRM and CS tools.
Skills & Experience Required
- 6+ years’ experience in Account Management, Customer Success, or a similar role
- Proven experience managing renewals, account growth, and customer retention
- Strong commercial acumen with the ability to balance customer value and revenue growth
- Excellent stakeholder management, communication, and negotiation skills
- Experience working with senior and C-level client stakeholders
- Data-driven mindset with experience using CRM and customer success tools
- Strong problem-solving and escalation management skills
- Working Knowledge with integration tools or integration platforms
- Understanding of APIs (e.g., REST APIs) and system integrations
- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
- Experience supporting technically complex or solution-based customer accounts
UK Client Account Manager in Maidenhead employer: NeosAlpha Technologies
Contact Detail:
NeosAlpha Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UK Client Account Manager in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream role.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can add value. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Account Manager. Highlight your successes in driving customer satisfaction and retention, and don’t forget to share specific examples.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace UK Client Account Manager in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of UK Client Account Manager. Highlight your experience in account management, customer success, and any relevant skills that match the job description. We want to see how you can drive customer satisfaction and retention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've managed accounts, driven renewals, or identified growth opportunities in the past. We love a good story!
Showcase Your Skills: Don’t forget to highlight your commercial acumen and stakeholder management skills. We’re looking for someone who can balance customer value with revenue growth, so make sure to include any relevant experiences that demonstrate these abilities.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your materials in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at NeosAlpha Technologies
✨Know Your Customer Inside Out
Before the interview, research the company’s products and services thoroughly. Understand how they benefit customers and think about how you can help clients achieve maximum value. This will show your potential employer that you’re not just interested in the role, but also in the success of their customers.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built strong relationships with senior stakeholders. Highlight how these relationships led to customer satisfaction and retention. This is crucial for the Account Manager role, so make sure to emphasise your interpersonal skills.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you resolved complex issues for clients. Be ready to discuss your approach to problem-solving and how you collaborated with internal teams to enhance the customer experience. This will illustrate your capability to advocate for customers effectively.
✨Be Data-Driven
Familiarise yourself with CRM tools and be prepared to discuss how you’ve used data to drive account growth and customer retention in previous roles. Mention any experience you have with integration tools or cloud platforms, as this knowledge will be beneficial in the interview.
