Service Supervisor
Location: Sittingbourne, Kent
Salary: £45,000–£53,000 per annum
The Role
We’re looking for a Service Supervisor to join a growing engineering business specialising in heavy plant and construction machinery.
This is a great opportunity for someone with a strong mechanical background who can lead a team of engineers, oversee day-to-day service operations and ensure machinery is maintained and repaired to a high standard.
You’ll be responsible for coordinating workloads, supporting engineers with technical issues and keeping the service department running efficiently. The role will suit someone who enjoys a hands‑on environment but is also confident managing people, dealing with customers and keeping jobs on track.
Responsibilities
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Oversee the day-to-day running of the service department and workshop.
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Supervise and support a team of service engineers and fitters.
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Allocate jobs and manage workloads to ensure work is completed within agreed timescales.
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Monitor servicing, maintenance and repair work to maintain high standards.
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Provide technical support to engineers with fault finding and diagnostics.
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Coordinate parts, equipment and resources to minimise machine downtime.
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Liaise with customers regarding repairs, servicing and ongoing technical issues.
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Ensure all work is completed in line with health and safety requirements.
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Maintain accurate service records, job sheets and relevant documentation.
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Identify opportunities to improve workshop efficiency, productivity and customer service.
The Candidate
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Previous experience as a Service Supervisor, Workshop Supervisor, Senior Engineer or in a similar role.
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Strong mechanical knowledge, ideally within construction plant, heavy plant or machinery.
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Experience supervising engineers and coordinating service workloads.
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Confident with technical fault finding and resolving mechanical issues.
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Strong organisational and communication skills.
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A practical, hands‑on approach with the ability to manage competing priorities.
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A focus on safety, quality and customer satisfaction.
The Offer
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Salary of £45,000–£53,000, depending on experience.
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Based in Sittingbourne, Kent.
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Opportunity to join a growing business within the construction machinery sector.
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A varied role combining technical knowledge, team leadership and customer interaction.
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Long‑term career development opportunities.
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Service Supervisor (Construction Plant) in Swanley employer: NEOS Recruitment
NEOS Engineering is an exceptional employer, offering a dynamic work environment in Aylesbury where you can thrive as a Sub Agent on the prestigious HS2 project. With a strong focus on employee development, competitive salaries, and comprehensive benefits including private medical insurance and life cover, we foster a culture of collaboration and continuous improvement, ensuring that our team members are well-supported and empowered to excel in their roles.
