At a Glance
- Tasks: Coordinate service operations and support field engineers for top-notch customer service.
- Company: Join a leading engineering firm in the heavy plant and construction sector.
- Benefits: Competitive salary, excellent benefits, and performance bonuses.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Be a vital part of a growing team and enhance customer experiences.
- Qualifications: Experience in service coordination and strong communication skills.
The predicted salary is between 30000 - 38000 £ per year.
NEOS Engineering are working with a leading organisation within the heavy plant and construction equipment sector who are looking to appoint an experienced Service Coordinator to join their growing team in Sittingbourne. This is an excellent opportunity to join a highly respected engineering business that continues to grow through investment in both its people and equipment.
This role will see you working closely with field service engineers and customers, ensuring service operations run smoothly while delivering first-class customer support.
The Role
As Service Coordinator, you'll be responsible for planning engineer schedules, coordinating breakdowns and servicing, managing customer communication and supporting the day-to-day operation of a busy service department. You'll become a key part of the business, ensuring customers receive a professional, efficient and responsive service.
Key Responsibilities
- Schedule and coordinate field service engineers.
- Manage reactive breakdowns and planned maintenance.
- Communicate with customers regarding service visits.
- Raise service jobs and maintain accurate service records.
- Coordinate parts with the stores department.
- Monitor engineer diaries and schedules.
Service Controller employer: Neos Recruitment
NEOS Engineering is an exceptional employer, offering a dynamic work environment in Sittingbourne where your contributions directly impact the success of a respected leader in the heavy plant and construction equipment sector. With a strong focus on employee development, competitive salaries, and excellent benefits including bonuses, we foster a culture of collaboration and innovation, ensuring that our team members thrive both personally and professionally.
