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- Tasks: Coordinate service activities for heavy plant machinery and ensure efficient communication.
- Company: Join a respected machinery business in the crushing and screening sector.
- Benefits: Competitive salary, bonus, and a comprehensive benefits package.
- Why this job: Be the key link between customers and engineers in a fast-paced environment.
- Qualifications: Experience in service coordination and strong organisational skills required.
- Other info: Long-term career opportunities with a supportive team.
The predicted salary is between 25000 - 35000 £ per year.
NEOS Engineering Recruitment are working with a well‑established and highly respected machinery business within the crushing and screening sector, who are looking to appoint an experienced Service Controller to support their Heavy Plant division. This role sits at the heart of the service operation and is pivotal to the success of the business. You will act as the key link between customers, field engineers, and internal departments, ensuring service activity is planned, communicated, and delivered efficiently.
This is a customer‑facing, fast‑paced role that requires strong organisational skills, commercial awareness, and a solid understanding of heavy plant or mobile machinery.
The Role
As Service Controller, you will be responsible for coordinating all service activity across the Heavy Plant fleet. This will include managing breakdowns, planned maintenance, inspections, while keeping customers fully informed and engineers utilised effectively. You will play a key role in ensuring jobs are completed on time, to a high standard, and within agreed commercial parameters.
Key Responsibilities
- Planning, scheduling, and coordinating engineers’ workloads
- Acting as the main point of contact for customers
- Logging, prioritising, and allocating breakdowns, inspections, and planned maintenance
- Liaising closely with engineers to understand technical issues and job requirements
- Raising and managing job cards, service reports, and associated documentation
- Monitoring job progress and ensuring timely completion
- Supporting the Service Manager with reporting, invoicing information, and job costing
- Maintaining accurate service records and system updates
- Ensuring all health & safety procedures are followed
What They’re Looking For
This role would suit someone with experience in a Service Controller, Service Coordinator, or Service Administrator position within heavy plant, construction equipment, agricultural machinery, powered access, HGVs, or similar mobile equipment sectors. Key attributes include:
- Strong communication skills – confident dealing with customers and engineers
- Good technical understanding of mobile plant or machinery
- Commercially aware – understands downtime, job efficiency, and customer impact
- Highly organised and able to juggle multiple priorities
- Calm under pressure and comfortable in a fast‑moving environment
- IT literate – confident using service systems and job management tools
Why Join?
- Work with a globally recognised premium brand within Heavy Plant
- Join a stable, well‑established business with a strong reputation
- Competitive salary of £30,000–£40,000 + benefits
- Long‑term career opportunity
- Supportive and professional team environment
Service Controller in Northwich employer: Neos Recruitment
Contact Detail:
Neos Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Northwich
✨Tip Number 1
Network like a pro! Reach out to people in the heavy plant sector, attend industry events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their service operations. Be ready to discuss how your experience aligns with their needs, especially in managing breakdowns and coordinating engineers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've successfully managed multiple priorities in fast-paced environments. This will demonstrate that you can handle the demands of a Service Controller role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Controller in Northwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Controller role. Highlight your experience in coordinating service activities and managing breakdowns, as well as any relevant technical knowledge of heavy plant or mobile machinery.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this fast-paced role. Share specific examples of how you've successfully managed multiple priorities and communicated effectively with customers and engineers.
Showcase Your Organisational Skills: In your application, emphasise your strong organisational skills. We want to see how you’ve juggled various tasks in previous roles, especially in a customer-facing environment like this one.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with a well-respected machinery business.
How to prepare for a job interview at Neos Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of heavy plant machinery and the specific services offered by the company. Being able to discuss technical issues confidently will show that you understand the role and can communicate effectively with both customers and engineers.
✨Show Off Your Organisational Skills
Prepare examples from your past experience where you successfully managed multiple priorities or coordinated service activities. This will demonstrate your ability to juggle tasks in a fast-paced environment, which is crucial for a Service Controller.
✨Communicate Clearly
Practice how you would explain complex technical issues in simple terms. Since this role involves being the main point of contact for customers, clear communication is key. Think about how you can convey information effectively to different audiences.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a breakdown or managing a tight schedule. Prepare to discuss how you would prioritise tasks and keep customers informed, showcasing your commercial awareness and problem-solving skills.
