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For Companies At a Glance
- Tasks: Manage hire desk operations and provide top-notch customer service.
- Company: Established company in the plant hire and construction sector.
- Benefits: Competitive salary, supportive team environment, and growth opportunities.
- Why this job: Join a dynamic team and make a real impact in a growing company.
- Qualifications: Experience in hire desk or rental coordination with strong organisational skills.
- Other info: Fast-paced environment with excellent career development potential.
The predicted salary is between 32000 - 34000 £ per year.
London - Near Wembley
Salary - £32,000 - £34,000
NEOS Engineering are working with a well-established specialist in the hire, sales, and service sector that is searching for a Hire Controller to join their business. This dynamic company supplies a wide range of high-quality plant to the construction, demolition, and groundwork sectors. As a Hire Controller, you will support this function of the business, priding itself on excellent customer support and rapid response times. They are currently experiencing continued growth, which is the reason for the new position for a Hire Controller to join them. As this is a growth hire, they are looking for an experienced Hire Controller.
Key Responsibilities:
- Handling incoming enquiries from new and existing clients, providing quotes and advice on equipment availability
- Coordinating the scheduling and allocation of machinery to ensure timely fulfilment of customer needs
- Managing administrative tasks, including processing hire agreements, related paperwork, and compliance documentation (e.g., inspection records and certifications)
- Organising logistics, including deliveries and collections to/from customer sites
- Working closely with haulage providers to source quotes, arrange bookings, and verify invoices
- Utilising in-house fleet management systems to track equipment status, log costs (e.g., transport and accessories), and maintain accurate records
- Delivering exceptional customer service standards at all times
- Building strong relationships with clients, suppliers, and internal teams
- Responding promptly to client enquiries and site-specific requirements
- Coordinating equipment transfers and movements as needed
- Raising purchase orders and processing customer invoices
- Preparing ad-hoc reports for management or clients as required
Ideal Candidate:
- Previous experience in a hire desk, rental coordination, or administrative role within plant hire, tool hire, construction equipment, or a similar fast-paced environment
- Strong organisational skills with the ability to multitask and prioritise in a busy setting
- Excellent communication skills, both verbal and written, with a professional tele manner
- Proficient in Microsoft Office; experience with hire/rental software (e.g., Syrinx, InspHire, or similar) is advantageous but not essential
- A proactive team player who thrives on delivering high levels of customer satisfaction
This is an excellent opportunity to join a reputable company offering a supportive team environment and opportunities for development. Apply with your up-to-date CV and one of our team will get back to you if suitable.
Hire Controller in London employer: Neos Recruitment
Contact Detail:
Neos Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and hire sectors. Let them know you're on the lookout for a Hire Controller role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their customer service ethos and be ready to discuss how you can contribute to their growth. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Hire Controller, you'll need to handle client enquiries and provide quotes. Role-play with a friend or family member to get comfortable with discussing equipment availability and logistics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Hire Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Hire Controller role. Highlight your experience in hire desk or rental coordination, and don’t forget to showcase your organisational skills and customer service experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples from your past that demonstrate your ability to handle enquiries and manage logistics effectively.
Show Off Your Skills: Don’t just list your skills; show us how you’ve used them! If you’ve worked with hire/rental software or have strong Microsoft Office skills, give us some context on how you’ve applied these in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Neos Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of the hire industry, especially plant hire. Brush up on common equipment types and their uses, as well as any relevant software like Syrinx or InspHire. This will show that you're not just a good fit for the role, but that you're genuinely interested in the field.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for clients. Think about how you handled difficult situations or provided quick solutions to client needs—these stories will resonate well with the interviewers.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple tasks and prioritise effectively. You might want to bring a list of your past responsibilities that highlight your ability to juggle various duties, especially in a fast-paced environment like plant hire.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s growth plans, team dynamics, or specific challenges they face in the hire sector. This shows that you're not only interested in the position but also invested in the company's future and how you can contribute to it.
