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- Tasks: Service and repair heavy machinery on-site, ensuring top-notch quality and customer satisfaction.
- Company: Join a leading manufacturer in the mobile heavy plant industry.
- Benefits: Enjoy competitive salary, secure work environment, and opportunities for training and personal development.
- Why this job: Make a real impact by working hands-on with cutting-edge machinery and building strong customer relationships.
- Qualifications: Apprenticeship completion and experience in a similar role required.
- Other info: Dynamic role with a focus on safety and teamwork.
The predicted salary is between 30000 - 42000 £ per year.
A vacancy has arisen based in Aberdeen for a Field Service Engineer. Your responsibilities as a Field Service Engineer:
- Carry out servicing, inspection and repair of earthmoving machinery and equipment at customer premises or on site or if required at the appropriate depot.
- Diagnose specific fault issues and action appropriately.
- Return all warranty and other return parts cleaned and on time ensuring correct processes for packing and labelling.
- Ensure all service information is read, understood and filed.
- Correctly file all service manuals and that they are consistently updated.
- Undertake all work strictly in compliance with manufacturer guidelines and recommendations.
- Escalate the appropriate action in relation to broken or damaged company equipment.
- Develop an effective working relationship with the support team at the depot and can support others where required.
- Maintain a healthy and safe working environment for self and others through a clear understanding of workplace safety requirements and systems.
- Support the roles of others ensuring administration and paperwork is completed effectively and on time as and when required.
- Develop outstanding rapport and relationships with all customers.
- Coordinate with the customer ensuring that customer needs are understood and that a flexible approach is adopted to meeting their needs.
- Work with the customer in mind, making sure that quality work standards are maintained consistently and that post work, the repair site is clean and left in a condition that satisfies the customer.
The successful candidate will require the following:
- Satisfactory completion of a recognised apprenticeship in a related industry to NVQ level 3 or equivalent.
- Able to demonstrate previous experience in a similar role and/or industry.
- Good communicator at all levels with a flexible approach to work.
- Computer literate and able to demonstrate uses of IT relevant to role.
- Able to demonstrate ability to work effectively in a pressurised environment.
Our Offer:
- The opportunity to work with the industry-leading manufacturer.
- Secure and progressive work environment.
- Competitive salary and benefits.
- Training and personal development.
Field Service Engineer in Aberdeen employer: Neos Recruitment
Contact Detail:
Neos Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Practice common interview questions and think about how your skills as a Field Service Engineer align with their needs. Confidence is key!
✨Tip Number 3
Showcase your hands-on experience! Bring examples of past projects or challenges you've tackled in similar roles. This will help demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Field Service Engineer in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with earthmoving machinery and any relevant qualifications, like your NVQ level 3. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. We love seeing enthusiasm and a good understanding of customer service.
Showcase Your Communication Skills: As a Field Service Engineer, you'll need to communicate effectively with customers and colleagues. In your application, give examples of how you've built relationships and resolved issues in the past. We value good communicators!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Neos Recruitment
✨Know Your Machinery
Make sure you brush up on your knowledge of earthmoving machinery and equipment. Be ready to discuss specific models and their common issues, as well as how you've tackled similar problems in the past. This shows you're not just familiar with the tools but also passionate about the work.
✨Demonstrate Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved faults in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it clear how your actions led to successful outcomes. This will highlight your hands-on experience and critical thinking.
✨Show Your Customer Focus
Since building rapport with customers is key, think of instances where you've gone above and beyond for a client. Be ready to explain how you ensure customer needs are met and how you maintain high-quality standards. This will demonstrate that you understand the importance of customer satisfaction in this role.
✨Safety First!
Familiarise yourself with workplace safety requirements and be prepared to discuss how you prioritise safety in your work. Share any relevant experiences where you maintained a safe working environment or dealt with safety issues effectively. This will show that you take safety seriously, which is crucial in this field.
